Executive Housekeeper

Hersha Hospitality Management; Annapolis (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

Join an established industry player as an Executive Housekeeper, where you will manage housekeeping operations to ensure exceptional guest experiences. This role involves training and supporting staff, maintaining cleanliness and safety standards, and implementing policies that enhance guest satisfaction. If you thrive in a dynamic environment and are passionate about service excellence, this is the perfect opportunity for you to make a significant impact on the guest experience and contribute to a culture of excellence.

Qualifications

• Two years of housekeeping supervisor experience required.
• High School diploma or equivalent preferred.

Responsibilities

• Manage housekeeping operations and ensure quality standards.
• Inspect guest rooms and public areas for cleanliness and safety.
• Train and support housekeeping associates.

Skills

Housekeeping Management

Staff Training

Guest Service

Inventory Management

Policy Development

Education

High School Diploma or Equivalent

Job description

Overview

Opportunity: Executive Housekeeper

Manage housekeeping operations in accordance with established guest service, quality, and sustainability standards.

Potential Career Path

Area Executive Housekeeper – Assistant General Manager – General Manager

Essential Job Functions

1. Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
2. Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
3. Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
4. Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
5. Prepare schedules based on occupancy and assign duties to workers and schedule shifts or notify vendors of weekly staffing needs.
6. Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner.
7. Prepare required paperwork related to departmental functions.
8. Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
9. Develop and implement policies and procedures for the operation of the department or hotel.
10. Follow sustainability guidelines and practices related to HHM’s EarthView program.
11. Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
12. Perform other duties as requested by management.

Position Requirements

• High School diploma or equivalent preferred.
• Two years of previous housekeeping supervisor experience required.

Work Environment and Context

• Work schedule varies and may include working on holidays, weekends, and alternate shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

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