Executive Housekeeper

HOLIDAY INN EXPRESS OF AMERICAN FORK; American Fork (UT); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading hotel where your contributions will enhance guest experiences and uphold quality standards. As a key player in the housekeeping department, you will supervise operations, train staff, and ensure that every guest room meets the highest cleanliness and safety standards. Your proactive approach will help create a welcoming environment for guests and support a collaborative team culture. This role offers an exciting opportunity to make a positive impact in the hospitality industry while developing your career in a supportive setting.

Qualifications

• Experience in housekeeping management and quality assurance.
• Ability to communicate effectively with team members.

Responsibilities

• Supervise housekeeping and laundry operations to meet quality standards.
• Inspect guest rooms and report maintenance issues promptly.

Skills

Quality Assurance

Team Communication

Supervision

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Tools

Cleaning Equipment

Scheduling Software

Job description

OBJECTIVE:

Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a willing, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-workers effectively. Most importantly, enhance the guest experience by making a positive contribution to the position, the team, and to the hotel.

PRINCIPAL ROLES AND RESPONSIBILITIES:

• Supervise the operations of the housekeeping and laundry areas to ensure the achievement of departmental productivity objectives and service quality standards.
• Assign guest room housekeeper cleaning station(s).
• Inspect guest rooms after housekeepers are finished; correct any oversights.
• Report guest room status to housekeeper.
• Inspect storerooms.
• Report due-out status to front desk.
• Inspect for needed repairs; report maintenance problems immediately and follow up to ensure the work has been completed.
• Inspect equipment to ensure safe operation.
• Perform hiring, training, and provide career development for housekeeping staff.
• Complete scheduling staff and work according to forecasted occupancy.
• Report vacant/clean guest rooms to front desk every two (2) hours.
• Administrate lost and found program.
• Supervise the preparation of VIP rooms and ensure VIP turndown when needed.
• Function as housekeeper as assigned.
• Any other duties and tasks as assigned by management.

PHYSICAL REQUIREMENTS:

• Carry, lift, push, pull, and move items weighing up to 50 pounds on your own; heavier items will be a team lift.
• Frequent bending, stooping, kneeling, climbing, standing, crawling, and moving about the facility.