Executive Host

Jobtailor; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in New York seeks an experienced Host to cultivate strong relationships with guests and promote gaming products and amenities. You will track visitation, coordinate VIP services, and maintain accurate guest histories to drive repeat visits and revenue.

The role requires five years of host experience in a large gaming operation, proficiency with MS Office, and exceptional communication and organizational skills in a hospitality setting.

Qualifications

• Must be at least 21 years of age.
• High School Diploma or equivalent required; Bachelor's degree preferred.
• Minimum of five (5) years of Host experience in a large-scale gaming operation with both Slot and Table Games.
• Established player following with demonstrated success in guest development and retention.
• Comprehensive knowledge of player tracking systems and industry-standard complimentary programs.
• Experience working in a highly guest-focused hospitality or gaming environment.
• Proficiency in Microsoft Office Suite and related business software.
• Strong organizational skills and attention to detail.
• Excellent analytical, problem-solving, and decision-making abilities.
• Outstanding interpersonal, communication, and relationship-building skills.
• Professional phone etiquette and guest service skills.
• Ability to maintain confidentiality and exercise sound judgment. Ability to work independently while contributing to a team-oriented environment.

Responsibilities

• Develops and maintains strong relationships with guests through personalized service and consistent communication.
• Markets gaming products, promotions, entertainment, and property amenities to guests.
• Tracks guest visitation patterns and coordinates accommodations and complimentary services per guidelines.
• Issues and promotes Player's Club memberships and related programs.
• Drives gaming revenue growth by developing and managing a targeted guest base.
• Maintains accurate guest profiles and visit histories for future engagement.
• Resolves guest concerns, complaints, and discrepancies professionally and timely.
• Coordinates special guest services including dining, transportation, entertainment, VIP experiences, and cross-property events.

Skills

Guest development

Customer service

Organization

Communication

Problem-solving

Attention to detail

Analytical abilities

Teamwork

Confidentiality

Independent work

Education

High School Diploma

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Responsibilities

• Develops and maintains strong relationships with valued guests through personalized service and consistent communication.
• Markets gaming products, promotions, entertainment, and property amenities to existing and prospective guests.
• Tracks guest visitation patterns and coordinates accommodations and complimentary services in accordance with established guidelines.
• Issues and promotes Player's Club memberships and related promotional programs.
• Drives gaming revenue growth through the development and management of a targeted guest base.
• Maintains accurate guest profiles and visit histories to support future guest engagement.
• Resolves guest concerns, complaints, and discrepancies in a professional and timely manner.
• Coordinates special guest services including dining, transportation, entertainment, VIP experiences, and cross-property events.

Requirements

• Must be at least 21 years of age.
• High School Diploma or equivalent required; Bachelor's degree preferred.
• Minimum of five (5) years of Host experience in a large-scale gaming operation with both Slot and Table Games.
• Established player following with demonstrated success in guest development and retention.
• Comprehensive knowledge of player tracking systems and industry-standard complimentary programs.
• Experience working in a highly guest-focused hospitality or gaming environment.
• Proficiency in Microsoft Office Suite and related business software.
• Strong organizational skills and attention to detail.
• Excellent analytical, problem-solving, and decision-making abilities.
• Outstanding interpersonal, communication, and relationship-building skills.
• Professional phone etiquette and guest service skills.
• Ability to maintain confidentiality and exercise sound judgment.Ability to work independently while contributing to a team-oriented environment.