Executive Casino Host

Sky River Casino; Elk Grove (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Sky River Casino is seeking an Executive Casino Host to develop and coordinate programs that attract mid- to high-limit players and ensure guest satisfaction and repeat visits.

You will maintain relationships with valued guests, greet attendees at events, and promote the Players Club and related promotions while adhering to company policies and industry standards.

Qualifications

• High School diploma or equivalent experience required.
• College degree preferred.
• Must have 5 years Executive Host experience in a large-scale gaming operation.

Responsibilities

• Maintains relationships and markets gaming product and amenities to valued guests.
• Greets Casino guests and participates in social events and special promotions.
• Tracks guest visits, arranges accommodations, and provides comped services according to guidelines.
• Issues Players Services cards and promotes the program and related promotions.
• Increases gaming revenues through development of a targeted guest base.
• Updates guest history for future visits.
• Ensures protection of guest rewards and credit lines.
• Handles guest complaints and discrepancies professionally.
• Provides special services including food, beverage, transportation, cross-property events, and Player’s Club programs.

Skills

Microsoft Office

Organizational skills

Attention to detail

Analytical skills

Problem-solving

Phone etiquette

Guest relations

Education

High School diploma or equivalent

College degree preferred

Tools

Microsoft Office Suite

Job description

The Executive Casino Host is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits.Knows and ensures adherence to department and company policies, procedures, internal controls, and government regulations.

Job Duties:

• Maintains relationships and markets our gaming product and amenities to valued guests.
• Greets Casino guests and participates in social events and special promotions.
• Tracks guest’s visits, arranges accommodations, and provides complimentaries according to established guidelines.
• Issues Player’s Services cards and promotes the program and related promotions.
• Increases the growth of gaming revenues through development of a targeted guest base.
• Updates guest history for future visits.
• Ensures the protection of guest’s rewards and credit lines.
• Effectively handles guest complaints and discrepancies in an efficient and courteous manner.
• Provides special services to include food, beverage, transportation, cross-property events, and Player’s Club programs.
• Ensures the highest level of Customer Service is given to guests at all times.
• Sells and promotes property using pertinent and appropriate offers, property amenities, special events and promotions that drive property visits.
• Increases player core revenue by personal networking and telemarketing.
• Regularly reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions.
• Maintains a high profile at VIP events, constant presence to all players at appropriate times.
• May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
• Attends all necessary meeting.
• Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment, and general property information.
• Keeps informed of competitive promotions.
• Performs other tasks as assigned.

Requirements:

• High School diploma or equivalent experience; College degree preferred.
• 5 years Executive Host experience in a large-scale gaming operation with both Slot and Table games offerings.
• Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards.
• Must have an established player following.
• Proficient with Microsoft office Suite or related software.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Excellent phone etiquette and guest relations skills are also required.

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

Gaming License Required? Yes, process facilitated by the Company