Restaurant Host

Seminole Casino Hotel Immokalee; Immokalee (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Seminole Casino Hotel Immokalee is seeking a Host/Hostess to welcome guests, obtain seating information, and guide diners to seats in a fast-paced restaurant environment. You will support daily front-of-house operations and ensure a positive guest experience.

Responsibilities include greeting guests, collecting party details, seating at appropriate locations, handling guest checks, and maintaining knowledge of policies while complying with gaming regulations and tribal procedures.

Qualifications

• High School Diploma or equivalent with at least 6 months' experience in high-volume food service.
• Basic mathematical skills related to cashiering and POS operations.
• Ability to lift up to 25 pounds and stand/walk for extended periods.
• Excellent English communication with guests and coworkers.
• Assist other team members with daily responsibilities.

Responsibilities

• Greet guests at the restaurant entrance in a positive manner.
• Obtain guest information such as name, party size, and seating preferences.
• Ushers guests to seats at a comfortable pace.
• Enter guest checks into the computer system and handle cash transactions accurately.
• Maintain knowledge of policies and procedures including pre-check and cashiering.
• Communicate with management and servers to ensure a positive guest experience.
• Comply with all Gaming Commission regulations and Seminole Tribe policies.

Skills

Customer service

English communication

Math skills

Team collaboration

Education

High School Diploma or equivalent

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

JOB SUMMARY: Under the direction of Restaurant Management, the Host/Hostess serves, welcomes and greets guests at restaurant, obtains information from guests and ushers guests to seats ensuring a positive guest experience.

Essential Job Functions

• Greets guest at entrance to restaurant in a positive manner.
• Obtains basic information from guest such as name, number in party, and seating preferences.
• Ushers guests to seat location at a pace that is comfortable to the guests.
• Enters guest checks in the computer system, applies monies received and makes accurate change.
• Maintains current knowledge of rules, regulations, policies and procedures including pre-check and cashiering procedures.
• The host/hostess must maintain a strong communication with management and servers regarding guest information to ensure a positive and professional guest experience.
• Conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.

Qualifications

• High School Diploma or equivalent with a minimum of 6 months experience in high volume food service required, or the equivalent combination of education and experience.
• Must possess basic mathematical skills specific to position responsibilities.
• Must be able to lift up to 25 pounds and be able to work standing and walking for long periods of time.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities, and must have ability to read and understand all Seminole Tribe of Florida policies and procedures and to complete standard Seminole Tribe of Florida forms and reports required.
• Assist other line employees with daily responsibilities.

Work Environment

• May be exposed to casino related environmental factors including, but not limited to: second hand smoke, excessive noise, and constant interaction with the general public.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 20 pounds or more. Specific vision abilities that may be required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here may be representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy.

Closing

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Required

As part of Seminole Gaming's employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check
• Drug Screen

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.