Executive Hospitality Host - Full Time (Harrah's Laughlin)

Caesars Entertainment; Laughlin (NV); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Earn Bachelor’s Degree for FREE

Student Loan Debt Assistance

People First Culture

Medical, Dental & Vision plans

401(k) with Company Match

Signature Family Style Service

Paid Time Off

Exclusive discounts on hotel stays,D&D

Job summary

Caesars Entertainment, a leader in American gaming and hospitality, seeks an Executive Hospitality Host at Harrah’s Laughlin Beach Resort. The role drives the guest journey from arrival to departure, partnering with sales and flight teams to deliver customized plans and memorable experiences.

You will cultivate guest relationships, exceed expectations, and support loyalty through authentic, gracious service in a fast-paced casino environment. Join a legendary team.

Qualifications

• Must be 21 years of age or older.
• Proficient in English (written and verbal).
• Proficient with iOS devices.
• Excellent interpersonal and relationship-building skills.
• Ability to inspire confidence and stay authentic with guests and teammates.
• Flexible availability including nights, weekends and holidays.
• Gaming License required.
• Alcohol Awareness Card required.

Responsibilities

• Greet guests throughout the casino and participate in events and promotions.
• Build strong relationships to foster loyalty and repeat visits.
• Anticipate guest needs and coordinate reservations, transportation and accommodations.
• Collaborate with Account/Sales/Flight Sales teams to ensure seamless experiences.
• Use sound judgment within comp and expense guidelines.
• Handle guest concerns with professionalism and discretion.
• Identify service gaps and resolve issues promptly.
• Seek opportunities to improve service delivery and efficiency.
• Communicate programs and services to internal partners.
• Stay informed on property events and promotions.
• Track performance and support new initiatives.
• Comply with all policies and regulatory requirements.

Skills

21+ age

Proficient in English

iOS proficiency

Strong interpersonal skills

Authentic guest service

Decision making

Flexible availability (nights/weekends

Gaming license

Alcohol awareness

Job description

Join the Caesars Entertainment Family

Why Harrah’s & Tropicana Laughlin Are the Employer of Choice

Job Description

Join the Caesars Entertainment Family

Why Harrah’s & Tropicana Laughlin Are the Employer of Choice

At Harrah’s & Tropicana Laughlin, our team members create unforgettable experiences for our guests every day. When you join us, you become part of a company that values exceptional service, meaningful connections, and Caesars Entertainment’s signature Family Style Service.

What Sets Us Apart

• Earn Your Bachelor’s Degree for FREE through Caesars Entertainment and our university partners
• Student Loan Debt Assistance to help lighten your financial load
• A People First Culture where every team member is valued
• Affordable Medical, Dental & Vision Plans with flexible options
• 401(k) with Company Match to support your long term financial goals
• Caesars Entertainment’s Signature Family Style Service that makes our workplace feel like home
• Paid Time Off so you can recharge
• Exclusive Discounts on hotel stays, dining, entertainment, retail, and more

Executive Hospitality Host – Harrah’s Laughlin Beach Resort

Job Summary

The Hospitality Host is responsible for managing all aspects of the guest journey while on property, ensuring an exceptional and personalized experience from arrival through departure. This role partners seamlessly with Account Executives, Sales Executives, and Flight Sales Executives to coordinate pre- and post-trip planning.

Hospitality Hosts are dedicated to delighting guests by exceeding expectations through gracious, enthusiastic, and authentic service. This role focuses on building strong guest relationships, fostering loyalty, and delivering memorable experiences for guests not assigned to Executive Casino Hosts.

Responsibilities

How You Will Create the Extraordinary

• Greet guests throughout the casino and actively participate in social events and special promotions
• Build and maintain strong relationships with guests to inspire loyalty and repeat visits
• Anticipate guest needs and coordinate event reservations, transportation, and accommodations
• Collaborate closely with Account Executive, Sales Executive, and Flight Sales Executive teams to ensure seamless guest experiences
• Use sound judgment in accordance with established comp and expense guidelines
• Handle guest concerns and difficult situations with professionalism, calmness, and discretion
• Proactively identify service gaps and take immediate action to resolve issues
• Continuously seek opportunities to improve service delivery and operational efficiency
• Communicate programs and services effectively to internal partners and stakeholders
• Stay informed on all property events, promotions, and market activities
• Track performance of existing services and support new initiatives
• Fully comply with company policies, procedures, Code of Commitment, and regulatory requirements

Qualifications

• Must be 21 years of age or older
• Proficient in English (written and verbal)
• Proficient with iOS devices
• Strong interpersonal and relationship-building skills
• Ability to inspire confidence and demonstrate authenticity in guest and team interactions
• Strong decision-making skills, particularly related to guest service and comp distribution
• Flexible availability, including nights, weekends, and holidays
• Gaming License required
• Alcohol Awareness Card required

Physical & Mental Demands

• Ability to lift up to 30 lbs. and push or pull up to 50 lbs.
• Ability to multitask in a fast-paced, high-energy environment
• Ability to grasp, hold, reach, bend, and use a step stool
• Strong hand-eye coordination
• Visual range must include both near and far distances
• Auditory awareness within the immediate environment
• Ability to climb stairs and move quickly throughout the property
• Mobility to walk and stand for extended periods during shifts

Be Part of Something Legendary

If you’re passionate about delivering exceptional guest service, building meaningful relationships, and creating unforgettable experiences

About Us

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.