Business Office Assistant

Spectrum Health; Royal Oak (MI); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

On-demand Pay (Payactiv)

Discounts directory

Identity theft protection

Retirement options with match

Zusammenfassung

Corewell Health is seeking a friendly, entry-level Medical Receptionist to support a busy clinical office across multiple locations. Medical Receptionist experience and EPIC knowledge are preferred, but training is available.

Under supervision, you will handle patient check-in, registration, scheduling, basic billing, and phone inquiries, while maintaining HIPAA compliance and patient-centered care. You will advocate for excellent service and assist with a fast-paced front desk environment.

Qualifikationen

• High school diploma or equivalent required.
• Excellent communication and interpersonal abilities.
• Able to prioritise and manage multiple tasks in a fast-paced setting.
• Committed to patient-centered care and HIPAA compliance.

Aufgaben

• Greet and assist patients; verify identity and appointments.
• Register patients and enter/update information in EMR accurately.
• Schedule appointments and coordinate with providers and clinical staff.
• Handle phone inquiries, direct calls, and relay messages professionally.
• Assist with basic billing and cash collection processes.
• Maintain front desk organization and manage supply levels.

Kenntnisse

Strong communication skills

Multi-task oriented

Sensitivity to others

Ability to handle stressful situations

Ausbildung

High School Diploma or equivalent

Tools

EPIC EMR

Jobbeschreibung

Positions are available in different cities, please see additional locations that have openings above.

This is a receptionist position Entry level Receptionist Position which is a great way to get into a clinical environment. Medical Receptionist and/or EPIC exp preferred.

Job Summary

Under the direction of the site designate leader, perform functions relating to business and office maintenance activities including but not limited to, patient appointments, registration, billing functions, cash collection, and phone communication. Follows the guidelines according to established policies and procedures. Must demonstrate and provide good customers skills. Follows Corewell philosophy of Patient and Family Centered Care at all times.

Essential Functions

• Demonstrates strong interpersonal and communication skills while supporting patients, families, providers, and colleagues.
• Maintains a welcoming presence and is often the first to speak with patients and families.
• Serves as a professional first point of contact, ensuring interactions are respectful and responsive to age, cultural, and developmental needs.
• Accurately accesses and updates patient information within the electronic medical record (EMR/HER).
• Completes required documentation for each visit or procedure, including verifying patient identity, confirming provider orders, and generating exam or visit requests.
• Communicates necessary information to patients and families while upholding HIPAA and confidentiality standards.
• Coordinates appointment scheduling and collaborates with providers and clinical offices to support efficient patient flow.
• Provides courteous and efficient telephone support, including answering calls, assisting callers, and directing inquiries to appropriate staff or departments.
• Provides timely and accurate information to patients, families, and internal stakeholders.
• Maintains a calm, approachable, and team-oriented demeanor while promoting collaboration with coworkers.
• Demonstrates collaboration and approachability in all interactions.
• Monitors and replenishes supplies related to front desk needs, escalating broader inventory needs to supervisors or coordinators when appropriate.
• In a fast-paced environment, manage multiple tasks simultaneously, including phone calls, check-ins/checking out, and navigating between systems or screens.
• Demonstrates strong computer navigation skills, including scanning documents, managing work queues, and assisting patients with digital tools such as MyChart.
• Verifies insurance for patient eligibility and benefits and to navigate payer websites as needed.
• Applies general insurance knowledge for eligibility and benefit review; preferred experience includes using insurance websites for verification (applicable to East Medical Group practices).
• Retrieves, organizes, and files medical records and ancillary documents with attention to detail and accuracy.
• Operates standard office and administrative technology, including computer systems, scanners, and other common tools.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Strong communication skills, multi-task oriented, sensitivity to others.
• Ability to prioritize, self-motivated and ability to handle stressful situations.
• Able to accurately manage a great number of details in a fast paced environment while providing excellent customer service according to Corewell standards.

Preferred

• 1-year experience in a clinical office setting
• Basic computer skills

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill in humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Optional identity theft protection, home and auto insurance. Traditional and Roth retirement options with service contribution and match savings. Eligibility for benefits is determined by employment type and status.

Benefits & Perks

• On-demand pay program powered by Payactiv.
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Eligibility and Workplace Requirements

We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.

We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Equal Employment Opportunity

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.

Contact Information

You may request assistance in completing the application process by calling 616.486.7447.

Location & Employment Details

Primary Location SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak

Department Name Employment Type Full time Shift Day (United States of America)

Weekly Scheduled Hours 40 Hours of Work Variable Days Worked Monday to Friday Weekend Frequency N/A