Executive Group Account Director — Remote Leadership

Impiricus; Atlanta (GA); Remote; USD 175,000 - 190,000; Full time

Benefits offered by this job

Healthcare: Medical, dental, andvision

Flexible Time Off

Parental Leave: 12 weeks

Remote-friendly work option

401(k) with company match

Job summary

Impiricus is seeking a Group Account Director to lead a client services pod, owning its success from delivery to outcomes and team performance. This senior role drives retention, expansion, and strong customer outcomes across key accounts.

The role requires 8+ years in SaaS or healthtech, proven enterprise leadership, and the ability to scale teams while maintaining executive-level client engagement. Remote work options are available.

Qualifications

• 8+ years of experience in Customer Success, Client Services, or Delivery leadership within SaaS, healthtech, or pharma-related environments.
• Proven experience managing large, complex enterprise accounts and multi-layered client relationships.
• Demonstrated success leading and scaling teams, including managing leaders of leaders.
• Track record of driving retention, expansion, and strong customer outcomes at scale.

Responsibilities

• Pod Leadership & Delivery Oversight: Lead a growing pod comprising multiple Sr. Directors and their teams; oversee all client delivery activity; monitor pod health.
• Executive Client Leadership: Serve as the senior relationship owner across key client accounts; act as primary escalation point for complex situations; maintain executive engagement.
• Team Leadership & Development: Coach and develop Sr. Directors; provide performance feedback; support hiring and onboarding of talent.
• Customer Outcomes & Growth: Own pod-level client satisfaction and retention signals; identify expansion opportunities and churn risks; influence NRR and GRR.
• Operational Excellence: Drive delivery standards, escalation protocols, and scalable workflows; ensure cross-team alignment without formal authority.
• Cross-Functional Leadership: Partner with Sales, Product, Data, Operations, and Medical teams to ensure seamless execution.

Skills

Executive leadership

Cross-functional leadership

Strategic thinking

Operational rigor

Retention & growth focus

Customer success leadership

Job description

Impiricus is seeking a Group Account Director to lead a client services pod, owning its success from delivery to outcomes and team performance. This senior role drives retention, expansion, and strong customer outcomes across key accounts.

The role requires 8+ years in SaaS or healthtech, proven enterprise leadership, and the ability to scale teams while maintaining executive-level client engagement. Remote work options are available.