Escalation Specialist: Customer Solutions Expert

Citibank (Switzerland) AG; Jacksonville, Northern (FL, KY); Hybrid; Confidential; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Life insurance

Disability insurance

Wellness programs

Paid time off

Job summary

Citi in Jacksonville, FL is seeking an Escalation Specialist 5 to handle relatively complex tasks with limited supervision. You will support internal and external customers, resolve high-priority inquiries, and ensure quality in task execution while promoting risk-aware decisions.

You will work with a range of products/services, utilize your problem-solving and communication skills, and contribute to team objectives while maintaining compliance with policies and procedures.

Qualifications

• Problem solver, customer service, business knowledge

Responsibilities

• Resolve supervisor-escalated customer inquiries related to account information.
• Provide technical assistance as required.
• Track and report data for management action.
• Identify and escalate issues to appropriate sources.

Skills

Problem solver

Customer service

Business knowledge

Education

High School diploma or equivalent

Tools

Eclipse

Sawgrass

Olympus

Job description

Citi in Jacksonville, FL is seeking an Escalation Specialist 5 to handle relatively complex tasks with limited supervision. You will support internal and external customers, resolve high-priority inquiries, and ensure quality in task execution while promoting risk-aware decisions.

You will work with a range of products/services, utilize your problem-solving and communication skills, and contribute to team objectives while maintaining compliance with policies and procedures.