Clinical Business Operations Representative 2

University of Miami; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical and dental benefits

Tuition remission

Job summary

The University of Miami seeks a Clinical Business Operations Representative 2 to facilitate prompt resolution of pre- and post-care issues in daily clinical operations. You will perform administrative duties, manage patient information, and ensure adherence to service standards.

Responsibilities include reviewing records, triaging calls, greeting visitors, and coordinating with physicians and staff to maintain efficient operations.

Qualifications

• High school diploma or equivalent.
• Minimum 2 years of relevant experience.
• Accurate data entry with minimal errors.
• Effective oral and written communication.
• Ability to work evenings, nights, and weekends.
• Strong data collection and analysis.
• Ability to work independently or collaboratively.
• Commitment to the University's core values.

Responsibilities

• Assist the department in managing expectations surrounding pre- and post-patient care.
• Obtain or review patient demographics, insurance information, and referrals.
• Review clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answer calls, triage, and document messages in appropriate software.
• Greet visitors and callers and direct them to appropriate staff.
• Collaborate with colleagues to ensure smooth operations and coverage.
• Provide coverage for colleagues when needed.
• Develop effective communication with physicians, managers, peers, trainees, and staff.
• Maintain confidentiality and safeguard University assets.
• Adhere to University policies and protect assets.
• Process reimbursements and manage discretionary funds.
• Submit requisitions and check requests; pay invoices and reconcile budgets in Workday.
• Order clinical apparel.

Skills

Data entry

Communication

Data analysis

Flexible hours

Independence/Collaboration

Confidentiality

Education

High school diploma or equivalent

Tools

Workday

Outlook

Job description

Clinical Business Operations Representative 2

The Clinical Business Operations Representative 2 facilitates the prompt resolution of problems related to pre- and post-care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering calls and emails, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient and professional manner and ensures adherence to divisional and departmental service standards.

Core Responsibilities

• Assists the department in managing expectations surrounding pre- and post-patient care.
• Obtains or reviews all patient demographic information, insurance information, and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• Answers multiple telephones for the department: triages incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• Greeting visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

Clinical Operations Support

• Develop and maintain: OMFS On-Call Schedule (ensures continuous patient coverage) Annual Rotation Schedule ACC Clinic Schedule Correctional Center Clinic Schedule
• Modify on-call schedules to maintain uninterrupted patient care coverage
• Populate shared Outlook calendars to reflect clinic, OR, and call responsibilities
• Process physician leave requests to prevent clinical coverage gaps
• Coordinate standing orders (NotifyMD, Image First, Scribe America) to support patient care operations
• Maintain vaccine records (clinical compliance requirement)
• Track and renew medical licenses (required for patient care practice)
• Maintain delineation of privileges (defines scope of clinical practice)
• Maintain CME compliance (required for continued clinical competency)
• Request and track case log reports (supports clinical credentialing and privileging)
• Manage JHS ID access for hospital-based patient care

B. Credentialing & Compliance

• Maintain provider credentialing and recredentialing documentation
• Ensure hospital privileges are active and compliant
• Maintain clinical compliance documentation for audits

C. Administrative & Financial Operations

• Process reimbursements
• Manage discretionary funds
• Order clinical apparel (lab coats)
• Submit requisitions and check requests
• Pay invoices and reconcile budgets in Workday

D. Educational & Clinical Event Support

• Coordinate OMFS Graduation Ceremony Support Research Day coverage to maintain clinical operations while faculty participate
• Coordinate guest speaker travel and reimbursements

Core Qualifications

• High school diploma or equivalent
• Minimum 2 years of relevant experience
• Skill in data entry with minimal errors.
• Ability to communicate effectively in both oral and written form.
• Ability to work evenings, nights, and weekends as necessary.
• Skill in collecting, organizing, and analyzing data.
• Ability to work independently and/or in a collaborative environment.
• Commitment to the University’s core values.

Benefits

• competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Employment Details

• Job Status: Full time
• Employee Type: Staff

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System (“UHealth”) have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.