Supervisor, Patient Access (On-Site) (H)

University of Miami; Boca Raton (FL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Tuition remission

Job summary

University of Miami's UHealth – Department of Patient Access seeks a Supervisor, Patient Access to oversee front desk operations at the assigned clinic. You will manage registration staff, ensure a welcoming, accessible environment, and monitor patient flow to meet service goals.

You'll also train staff, enforce policies, verify demographics, explain consent and financial responsibilities, and lead performance improvement initiatives to optimize efficiency and patient care.

Qualifications

• High School Diploma or equivalent; related experience may be considered.
• Proven ability to manage performance, coach staff, and delegate tasks.
• Experience training staff and improving front desk workflows.
• Strong verbal and written communication skills across diverse audiences.
• Ability to use standard office software and patient management systems.

Responsibilities

• Supervises registration staff and monitors daily volume and workflow.
• Ensures adherence to policies, procedures, and patient privacy guidelines.
• Plans, schedules, and allocates resources to meet service levels.
• Communicates patient flow issues to management.
• Verifies patient information and updates records as needed.
• Explains consent, financial liability, and HIPAA to patients.
• Addresses performance issues and initiates improvement plans.
• Aims to collect outstanding balances and manage daily postings.
• Identifies opportunities to improve registration processes and controls.
• Ensures compliance with University policies and internal controls.
• Performs duties as needed to support unit operations.

Skills

Performance Management

Training & Development

Team Leadership

Technical Proficiency

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

University of Miami UHealth – Department of Patient Access has an exciting opportunity for a Supervisor, Patient Access.

CORE JOB SUMMARY

The Supervisor, Patient Access oversees the day-to-day operations and management of the assigned clinic's front desk. Moreover, the incumbent ensures that all patients, customers, visitors, and staff are well served by providing a pleasant and organized atmosphere that is appropriate for all ages, ethnic groups, and physical handicaps. An employee in this position supervises registration personnel, anticipates patient volume, and monitors patient flow and staff productivity in order to further the department’s goals and objectives.

CORE JOB FUNCTIONS

• Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition.
• Ensures that staff members adhere to all established policies and procedures.
• Assists with planning, organizing, and scheduling to accommodate daily expected volumes.
• Communicates any patient flow issues to appropriate managing staff.
• Verifies patient demographic and insurance information, and edits information as necessary.
• Explains consent for treatment, financial liability, and HIPPA to patients.
• Initiates performance management processes to address on-going performance issues.
• Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds.
• Identifies and recommends process changes that will improve overall performance and efficiency of the registration process.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• High School Diploma or equivalent/relevant experience, certification or license
• Minimum 4 years of relevant experience required
• Knowledge, Skills and Abilities: Performance Management: Ability to set performance goals, provide feedback, conduct evaluations, and effectively delegate tasks.
• Training & Development: Providing employee training and motivation to enhance skills.
• Team Leadership: Ability to create and maintain a cohesive and productive team environment, build positive working relationships and work collaboratively with others.
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
• Communication: Strong verbal and written communication skills to convey ideas clearly and persuasively.
• Any appropriate combination of relevant education, experience and/or certifications may be considered.

Job Status: Full time Employee Type: Staff

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs.

Visit welcome.miami.edu/about-um to learn more about our points of pride.

The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.