Global Account Manager

Corporate Travel Management

Omaha (NE)

On-site

USD 90,000 - 115,000

Full time

14 days+

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Benefits offered by this job

Life & AD&D Insurance

Short-Term Disability

HSA & FSA

Dental Insurance

Vision Insurance

9 Holidays

Paid time off

401(k) Match

Student Loan Match

Job summary

Corporate Travel Management seeks a Global Account Manager to lead multinational client relationships across time zones, coordinating with CTM and partner agencies to deliver innovative travel solutions and measurable business results for global clients.

You will develop strategic travel programs, oversee budgets and KPI reviews, drive revenue growth, and ensure high levels of service delivery and client satisfaction.

Qualifications

Bachelor's degree or relevant experience required.
Minimum of five years in multinational business travel sector.
Proven track record in multinational account management.
Experience in client relationship management, consultative selling, and financial analysis.
Fluency in another language is a plus.

Responsibilities

Create and maintain a measurable business plan for corporate clients, including a strategic travel management program.
Build value-based partnerships and identify revenue growth opportunities.
Develop and maintain client business plans and strategic travel programs.
Lead KPI/SLA performance reviews and use insights to improve service delivery.
Manage account financial performance (budgets, forecasts, profitability).
Drive process improvements to optimize program performance and client value.
Identify cost and efficiency improvements in client relationships through data analysis.
Introduce quality performance metrics and monitor SLAs.
Oversee contractual terms and payments and monitor profitability.
Collaborate with CTM and partner departments to ensure consistent products and services.
Coordinate cross-functional efforts to drive sales and service delivery for client success.

Skills

Travel management strategy

KPI/SLA frameworks

Negotiation skills

Project management

Financial analysis

Education

Bachelor's degree or relevant experience

Five years multinational travel experience

Tools

Self Booking Tools

MI Reporting

Quality control systems

Job description

Global Account Manager

The Global Account Manager will serve as the main liaison between the Client, CTM and its global network of agency partners. for multi-national and global agreements. This role requires availability across multiple time zones and the flexibility to meet the needs of a global client base. Additionally, to serve as an advocate in communicating Client needs and facilitating achievement of Client multi-national goals by working in conjunction with CTM internal departments and the member agency partners to provide innovative ideas and services to meet the clients' needs.

Schedule: M-F

Responsibilities and Duties

Create and maintain a measurable business plan for corporate clients, to include a strategic travel management program.
Build value-based partnerships, identify and execute revenue growth opportunities, and translate data into strategic actions
Develop and maintain client business plans and strategic travel programs, identifying opportunities to expand services and drive revenue growth
Lead KPI/SLA performance reviews, using insights to improve service delivery, strengthen client relationships, and uncover value-add opportunities
Manage account financial performance (budgets, forecasts, profitability), ensuring alignment with revenue targets
Drive process improvements and efficiencies that optimize program performance and increase client value. Analyze customer survey feedback and implement improvements to enhance satisfaction, retention, and long-term account growth
Identify cost and efficiency improvements in all aspects of client relationships through the analysis of management information and regular dialogue with client and shareholders.
Introduce quality performance metrics where appropriate. Monitor and review service level agreements with the client.
Manage the contractual terms and conditions of the client relationship and financial agreements in place including payments. Monitor the profitability of each account.
Liaise with all internal international CTM and agency partner departments and staff involved with the client to deliver consistent products and services.
Collaborate across business lines, regions, and key functions-including Sales, Technology and Operations-to drive aligned efforts and ensure optimal sales and service delivery for client success.
Plan and attend client implementation and review meetings. Identify opportunities for commercial incentives and co-ordinate meetings with suppliers on behalf of and with clients.
Review and recommend improvements to the client travel policy and buying procedures.
Ensure the accuracy and timely delivery of management information.
Maintain market and competitor awareness and brief clients on strategic developments in the industry.
Other duties as assigned.

Domestic travel is a requirement for this position. An accommodation may be considered under the Americans with Disabilities Act, but a bona fide reason must exist. The company will engage in the interactive process as necessary.

Leadership Responsibilities

This position may have direct and/or indirect reports which includes responsibility for overall performance management, including hiring, training, coaching, feedback, development, etc.
Models the way for employees and sets a positive example by demonstrating our core values.
Provides ongoing feedback and supports team member growth by working with employees and encouraging growth plans.
Drives employee engagement. Facilitates regular and ongoing conversations about employee engagement and takes action to improve team and organizational culture.

Required of all CTM Positions

Embrace CTM's core values of Connect, Evolve and Deliver.
Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors.
Ability to work independently as well as part of a team.
Appropriate and professional written and verbal communication.
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests.
Creative and analytical thinking with strong problem-solving and consultative skills.
Demonstrates calm under pressure - is a proactive contributor and eager to learn.
Proficiency in Microsoft Office Suite.
Ability to do basic math.
Ability to read and interpret information.
Attention to detail.
Regular and reliable attendance.

Education and Experience

Bachelor's degree in related field or relevant experience
Minimum of five (5) years of experience in the multinational business travel sector
A proven track record of Multinational Account Management success in the business travel industry
Demonstrated experience in Client relationship management, consultative selling, financial analysis, performance reporting, and process optimization
Fluency in another language(s) in addition to English a plus

Knowledge, Skills, and Abilities

Travel management strategy, financial/account management, KPI/SLA frameworks, and continuous improvement methodologies
Ability to build strong commercial relationships with clients, shareholders and suppliers and communicate at all levels both internally and externally
Excellent negotiating skills with experience in setting up and monitoring supplier deals on behalf of clients
Commitment to quality of service and meeting customer requirements
Knowledge of Self Booking Tools, MI Reporting and Quality control systems
Demonstrated project management skills, including implementation, forecasting and time management
A high degree of personal motivation and a desire to make decisions to achieve success in the selling process with a sense of urgency
Flexible approach with ability to meet strict deadlines
Requires availability for conference calls outside of normal business hours due to international time zones and flexible working hours at times to accommodate customer needs
Ability to travel often at short notice and for periods at a time

EEO Statement

CTM NA is an equal opportunity employer and is committed to fostering a diverse, equitable, and inclusive workforce. All qualified applicants applying for job openings posted in the U.S. will receive consideration for employment without regard to, and will not be discriminated against on the basis of, race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, marital status, or any other characteristic or status protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and would like to request an accommodation in order to apply for a position, you may contact us at na.careers@travelctm.com.com. We will make every effort to respond to your request for assistance as soon as possible. Please provide a preferred contact method for response via email or phone.

Flexible work arrangements are available. Depending on role, location, and business needs, colleagues may work onsite, hybrid (combination of in-office and virtual) or fully virtual.

Click here to view EEO and Other Legal Notices.

BENEFITS PROGRAM

We provide competitive and comprehensive benefits programs, tailored to each part of the globe our people work in. From walking and fitness challenges to volunteer experiences, flexible work environments, generous leave programs and retirement plan options, we offer ways to support you in every stage of living your best life.
Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term Disability
Voluntary Long-Term Disability Insurance
Robust Wellness Program with incentives available to save money on your medical insurance premiums.
Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
Flexible Spending Accounts
Dependent Care Savings Account.
Dental Insurance Plan
Vision Insurance Plan
9 Company Paid Holidays including the day after Thanksgiving.
Generous paid time off programs for vacation and sick days
Employee Assistance Plan with access to Talk Space Therapy
Family Medical Leave
Paid Parental Leave (4 weeks)
Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Bereavement Leave
401(k) Retirement Plan with a generous match per pay period
Student Loan Payment Match