Executive Director - Technical Program Manager | Corporate Technology | Document Platform Management

Next Frontier Capital; Jersey City (NJ); On-site; USD 170,000 - 210,000; Full time

Benefits offered by this job

Health insurance

On-site health centers

Retirement savings plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in New Jersey seeks an Executive Director – Technical Program Manager to shape and deliver multi-workstream AI-enabled document platform programs. You will own budgets, align executives, and drive governance across ingestion, ECM/storage, search, and orchestration.

Lead with architectural judgment, partner with architects and tech teams, and turn AI/GenAI opportunities into scalable, production-ready capabilities. Strong leadership and communication are essential.

Qualifications

• 15+ years of experience leading complex technology programs.
• Delivery across document management, content platforms, AI-enabled workflow, search, classification, and records/retention.
• Strong architectural fluency across solution design, APIs/integrations, data flows, resiliency, scalability, and platform trade-offs.
• Working knowledge of AI/ML delivery, including data strategy, model lifecycle, deployment patterns, MLOps, and value measurement.
• Executive presence and ability to align senior leaders around priorities and execute.

Responsibilities

• Define and execute program strategy and roadmaps for AI-enabled document platforms.
• Lead multi-workstream delivery across ingestion, ECM/storage, search, workflow/orchestration, records/retention, and AI-enabled capabilities.
• Translate business needs into engineering requirements and manage dependencies.
• Drive AI/ML deployment from use-case to production and measure value realized.
• Govern milestones, risks, KPIs/OKRs, and management reporting at the executive level.
• Own program financials: annual planning, forecasting, spend tracking, vendor costs, and benefits reporting.
• Manage risks across delivery, architecture, resiliency, security, third-party, and AI governance.
• Influence senior stakeholders and cross-functional partners to drive alignment and execution.
• Use feedback and production learnings to prioritize improvements and measure outcomes.
• Improve operating mechanisms to reduce friction and accelerate issue resolution.
• Provide thought leadership on responsible AI adoption and platform modernization.

Skills

Executive leadership

Program management

AI/ML

Architecture

Stakeholder management

Governance

Budget management

Tools

Jira

Confluence

Excel

Power BI

Tableau

Job description

Navigate complex tech landscapes and shape firmwide impact through strategic leadership and tech expertise in a dynamic financial services environment.

As an Executive Director – Technical Program Manager role within Document Platform Engineering, you will shape and deliver a multi-workstream transformation across ingestion, ECM/storage, search, workflow/orchestration, and records/retention, while turning AI/ML and GenAI opportunities into scalable, production-ready capabilities.

This is an opportunity to lead with enterprise influence—bringing disciplined execution, budget ownership, architectural judgment, and executive-level communication to align senior stakeholders, manage risk and dependencies, and deliver measurable outcomes with strong governance and financial transparency.

Job responsibilities

• Define and execute program strategy and roadmaps for AI-enabled document platforms, aligned to firmwide priorities, outcomes, funding, and capacity.
• Lead multi-workstream delivery across ingestion, ECM/storage, search, workflow/orchestration, records/retention, and AI-enabled document capabilities.
• Translate business and user needs into clear engineering requirements, partnering with architects and technology teams to manage dependencies and deliver scalable platform solutions.
• Drive AI/ML execution from use-case definition and data strategy through deployment, monitoring, and measurable value realization.
• Run executive-ready governance across milestones, dependencies, risks, KPIs/OKRs, decisions, and management reporting.
• Own program financials, including annual planning, forecasting, spend tracking, vendor costs, variance management, and benefits reporting.
• Manage risks across delivery, architecture, resiliency, security, third—party, controls, and AI/model governance.
• Influence senior stakeholders and cross‑functional partners to drive alignment, timely decisions, and effective execution.
• Use feedback, adoption insights, and production learnings to prioritize improvements, enable change readiness, and measure usage, value, and outcomes.
• Improve operating mechanisms, reporting, and delivery practices to reduce friction, increase productivity, and accelerate issue resolution.

• Provide thought leadership on responsible AI adoption and platform modernization across the document ecosystem.

Required qualifications, capabilities, and skills

• 15+ years of experience, or equivalent expertise, leading complex technology programs in large-scale enterprises.
• Proven delivery experience across document management, content platforms, AI-enabled workflow, search, classification, and records/retention capabilities.
• Strong technical and architectural fluency across solution design, APIs/integrations, data flows, resiliency, scalability, and platform trade‑offs.
• Working knowledge of AI/ML delivery, including data strategy, model lifecycle, deployment patterns, MLOps, and value measurement.
• Architecture background or equivalent experience partnering with architects to shape roadmaps, evaluate options, and drive enterprise platform decisions.
• Track record of delivering on time and within budget, with transparent governance over scope, funding, resources, risks, and outcomes.
• Executive presence, stakeholder influence, and strong analytical judgment, with the ability to align senior leaders around priorities and convert ambiguity into clear plans and executable outcomes.

Preferred qualifications, capabilities, and skills

• Experience delivering GenAI-enabled document capabilities, including intelligent processing, summarization, RAG, document Q&A, and automated routing.
• Familiarity with AI governance, model risk considerations, traceability, monitoring, evaluation, and responsible AI practices.
• Experience with content repositories, ECM platforms, workflow engines, search/indexing, data pipelines, and enterprise integration patterns.
• Strong financial and resource management discipline across budgeting, forecasting, spend governance, and value tracking.
• Experience operating in controlled environments with SDLC discipline, change management, operational readiness, and third‑party risk oversight.
• Proficiency with execution and reporting tools such as Jira, Confluence, Excel, PowerPoint, Power BI, or Tableau.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching
• and more

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Lead complex document programs, turning strategy into results with strong governance and clear, measurable business impact.