Executive Director, Table Games Operations

Churchill Downs Incorporated; Salem (NH); On-site; USD 180,000 - 230,000; Full time

Job summary

Churchill Downs Incorporated, Rockingham Grand Casino in Salem, NH, seeks a Senior Director of Table Games to lead table games operations, ensuring integrity and efficiency while focusing on staff development and player satisfaction.

The role directs strategic operations, compliance, and revenue growth, with emphasis on staffing, control procedures, and guest service excellence. A seasoned leader with industry knowledge is required.

Qualifications

• 10 years of progressive leadership in gaming operations management.
• Bachelor's Degree in Business Administration, Hospitality Management, or related field.
• Must obtain and maintain valid gaming license, where applicable.

Responsibilities

• Provide strategic leadership and direction for the overall successful operation of the Table Games department.
• Oversee staffing levels to ensure games and tables are adequately staffed for each shift, arrange staff rotations and breaks, and locate substitute employees.
• Monitor gaming procedures, equipment, and transactions to ensure regulatory compliance with state gaming authority, internal controls, operating procedures, and alcohol beverage control commission.
• Develop and execute strategies to maximize table game revenue growth opportunities and evaluate floor mix, pricing, promotions, and product positioning.
• Monitor currency transactions and ensure logs/reports are completed to stay compliant.
• Maintain and report on security of transactions and table games accountability.
• Create and initiate records, reports, and other administrative documentation including monthly performance analysis versus forecast and budget.
• Assist leadership with policies to optimize efficiency and guest satisfaction.
• Proactively address guest feedback to enhance satisfaction and loyalty.
• Perform other duties as assigned.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Table games knowledge

Gaming regulations

MS Office

Education

Bachelor's degree in Business Administration or related field

10 years leadership experience in gaming operations

Gaming license (where applicable)

Tools

Microsoft Office Suite

Job description

Churchill Downs Incorporated, Rockingham Grand Casino in Salem, NH, seeks a Senior Director of Table Games to lead table games operations, ensuring integrity and efficiency while focusing on staff development and player satisfaction.

The role directs strategic operations, compliance, and revenue growth, with emphasis on staffing, control procedures, and guest service excellence. A seasoned leader with industry knowledge is required.