Senior Director, Table Games

Churchill Downs Incorporated; Salem (NH); On-site; USD 180,000 - 230,000; Full time

Job summary

Churchill Downs Incorporated, Rockingham Grand Casino in Salem, NH, seeks a Senior Director of Table Games to lead table games operations, ensuring integrity and efficiency while focusing on staff development and player satisfaction.

The role directs strategic operations, compliance, and revenue growth, with emphasis on staffing, control procedures, and guest service excellence. A seasoned leader with industry knowledge is required.

Qualifications

• 10 years of progressive leadership in gaming operations management.
• Bachelor's Degree in Business Administration, Hospitality Management, or related field.
• Must obtain and maintain valid gaming license, where applicable.

Responsibilities

• Provide strategic leadership and direction for the overall successful operation of the Table Games department.
• Oversee staffing levels to ensure games and tables are adequately staffed for each shift, arrange staff rotations and breaks, and locate substitute employees.
• Monitor gaming procedures, equipment, and transactions to ensure regulatory compliance with state gaming authority, internal controls, operating procedures, and alcohol beverage control commission.
• Develop and execute strategies to maximize table game revenue growth opportunities and evaluate floor mix, pricing, promotions, and product positioning.
• Monitor currency transactions and ensure logs/reports are completed to stay compliant.
• Maintain and report on security of transactions and table games accountability.
• Create and initiate records, reports, and other administrative documentation including monthly performance analysis versus forecast and budget.
• Assist leadership with policies to optimize efficiency and guest satisfaction.
• Proactively address guest feedback to enhance satisfaction and loyalty.
• Perform other duties as assigned.

Skills

Leadership

Communication

Interpersonal skills

Organizational skills

Table games knowledge

Gaming regulations

MS Office

Education

Bachelor's degree in Business Administration or related field

10 years leadership experience in gaming operations

Gaming license (where applicable)

Tools

Microsoft Office Suite

Job description

Pay Range

Welcome to Rockingham Grand Casino, New Hampshire's premier gaming destination. As one of the newest properties in CDI's expanding portfolio of gaming and entertainment venues, Rockingham Grand Casino offers team members the opportunity to grow their careers with a company known for its legacy of innovation and success. Here, we foster a culture of collaboration and excellence-where every team member plays a vital role in creating extraordinary experiences for our guests.

Title: Senior Director, Table Games

Requisition ID#: 5461

Location: Salem, NH, US, 03079

Property: Rockingham Grand Casino

Job Summary

The Senior Director, Table Games leads and directs table games operations of the property, ensuring integrity and efficiency while emphasizing staff development and player ratings.

Essential Duties And Responsibilities

• Provide strategic leadership and direction for the overall successful operation of the Table Games department.
• Oversee staffing levels to ensure that games and tables are adequately staffed for each shift, arrange staff rotations and breaks, and locate substitute employees, as necessary.
• Monitor gaming procedures, equipment, and transactions to ensure that Table Games are in regulatory compliance with the state gaming authority, internal controls, operating procedures, and alcohol beverage control commission.
• Develop and execute strategies to maximize table game revenue growth opportunities and evaluate floor mix, pricing, promotions, and product positioning.
• Monitor currency transactions and ensure the appropriate logs and reports are being accurately completed in a manner which best positions the property to be compliant.
• Maintain and report on the security of transactions and the table games accountability in accordance with state gaming commissions and the Company requirements.
• Create and initiate records, reports, and other administrative documentation in a timely manner as required to meet expectations of the organization to include monthly performance analysis of tables actual drop, win and hold percentages versus forecast and budget.
• Assist property leadership with the development and implementation of policies and procedures to optimize operational efficiency and guest satisfaction.
• Proactively address guest feedback and concerns to enhance satisfaction and loyalty.
• Perform other duties as assigned.

Required Skills And Abilities

• Demonstrated management and leadership skills in human resources operations.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong knowledge of table games, trends, and player preferences.
• Strong and thorough knowledge of gaming regulations, compliance requirements, and best practices.
• Proficient with Microsoft Office Suite or related software.

Education And Experience

• 10 years of progressive leadership experience in gaming operations management.
• Bachelor's Degree in Business Administration, Hospitality Management, or related field.
• Must obtain and maintain valid gaming license, where applicable.

Physical Requirements & Working Conditions

• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift and/or move up to 25 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The employee may be exposed to smoke when on the floor of the gaming room.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Churchill Downs Incorporated reserves the right to modify, interpret, or apply this job description in any way the Company desires. This job description in no way implies that these are the only duties to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains at-will. The aforementioned job requirements are subject to change to reasonably accommodate qualified disabled individuals.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Boston