Executive Director, Solutions Engineering & Ops

The Walt Disney Company; New York (NY); On-site; USD 217,000 - 292,000; Full time

Job summary

The Walt Disney Company in New York is seeking an Executive Director, Solutions Engineering to lead operational readiness, launch governance, and incident management for Disney Entertainment and ESPN Product & Technology. You will shape strategy, drive execution, and lead executives, managers, and technical professionals across a complex, always-on environment.

You will advance modern operational capabilities, including AI-enabled tooling and automated detection, to improve visibility and

Qualifications

• Minimum 12 years of progressive experience in technology operations, service delivery, or site reliability.
• 10+ years of leadership experience leading managers, directors, and technical professionals.
• Experience leading mission-critical, global technology operations and executive escalation during major incidents.

Responsibilities

• Lead the Operational Readiness and Launch Governance across product/platform changes.
• Oversee Global Service Monitoring, Incident, and Problem Management 24x7 operations.
• Deliver operational reporting and real-time communications to senior and executive leaders.

Skills

Leadership experience

Incident management

Change management

Executive communication

ITIL practices

Global support center

Cloud / SRE awareness

Education

Bachelor's degree in Computer Science / IT / Engineering

Tools

ServiceNow

Job description

The Walt Disney Company in New York is seeking an Executive Director, Solutions Engineering to lead operational readiness, launch governance, and incident management for Disney Entertainment and ESPN Product & Technology. You will shape strategy, drive execution, and lead executives, managers, and technical professionals across a complex, always-on environment.

You will advance modern operational capabilities, including AI-enabled tooling and automated detection, to improve visibility and