Chief Rewards Experience Product Lead

J.P. Morgan; New York (NY); Vor Ort; USD 250.000 - 400.000; Vollzeit

Benefits dieser Stelle

Health benefits

Retirement plan

Paid time off

Zusammenfassung

Chase is seeking an Executive Director, Rewards Customer Experience Product Manager to define and deliver core digital experiences that help customers discover, navigate, understand, manage, and maximize their rewards relationship. You will partner across product, design, technology, analytics, marketing, and operations to create connected experiences that improve engagement and outcomes.

You will lead a diverse team, set multi-year roadmaps balancing foundational capabilities, experience

Qualifikationen

• 10+ years leading product management, digital strategy, or customer experience.
• Experience scaling web and mobile digital products.
• Strong stakeholder management and cross-functional leadership.
• Experience with customer-centered design and data-driven decision making.
• AI-enabled personalization and emerging tech experience.

Aufgaben

• Define and execute the product vision, strategy, and roadmap for the rewards customer experience.
• Evolve the rewards entry experience to showcase the breadth of Rewards.
• Translate customer insights into prioritized investments and outcomes.
• Establish OKRs and metrics to measure engagement and business results.
• Lead cross-functional delivery across product, design, technology, analytics, operations, marketing.

Kenntnisse

Product management

Digital strategy

Customer experience leadership

Web & mobile product leadership

Customer-centered design

Data-driven decision making

Long-term product vision

Stakeholder management

AI/personalization

People leadership

Ausbildung

Bachelor’s degree

Jobbeschreibung

Chase is seeking an Executive Director, Rewards Customer Experience Product Manager to define and deliver core digital experiences that help customers discover, navigate, understand, manage, and maximize their rewards relationship. You will partner across product, design, technology, analytics, marketing, and operations to create connected experiences that improve engagement and outcomes.

You will lead a diverse team, set multi-year roadmaps balancing foundational capabilities, experience