Executive Director-Quality & Safety (NWA Community)

MHM Support Services; Arkansas; On-site; USD 180,000 - 260,000; Full time

Job summary

Mercy seeks an Executive Director Quality and Safety to provide operational oversight for clinical quality program deliverables aligned with CMS and payor value-based programs. You will lead a team of improvement professionals, drive clinical outcomes, and minimize patient harm across Mercy facilities.

You will translate CMS and commercial program requirements into enterprise-wide initiatives, build capacity, and partner with leaders to sustain high performance while maintaining Mercy's mission

Qualifications

• MBA, MHA, MPH or MS in nursing is required.
• Minimum of ten (10) years of healthcare management experience with strong project management and analytics.
• Strong understanding of clinical quality measures and CMS/commercial programs.
• Ability to build relationships across departments and lead enterprise-wide initiatives.
• Excellent written and verbal communication skills; attention to detail.

Responsibilities

• Provide operational oversight for clinical quality programs and patient safety initiatives.
• Direct, oversee, plan, coordinate and evaluate a comprehensive quality improvement strategy.
• Collaborate with Mercy leaders to interpret CMS/payor programs and drive performance.
• Lead a team of improvement professionals to drive top performance across care continuum.
• Travel to Mercy facilities as needed to support program delivery.

Skills

Project management

Strategic leadership

Relationship building

Communication

Analytical thinking

Travel flexibility

Self-motivated

Problem solving

Change management

Education

MBA

MHA

MPH

MS in nursing

Tools

Healthcare IT solutions

Job description

Find your calling at Mercy! Under the direction of the Chief Quality Officer, the Executive Director Quality and Safety provides the operational oversight for clinical quality program deliverables required by national clinical quality programs, CMS and commercial payor value-based programs,and quality and patient safety initiatives of Mercy. Under the direction of the Chief Quality Officer and working in partnership with other Mercy leaders, this individual will direct,oversee, plan, coordinate and evaluate a comprehensive approach to improve clinical outcomes, enhance value, and minimize patient harm. The Executive Director brings an enterprise view to interpretation of CMS and other payer value-based programs, facilitates the building of capacity, expertise and resources needed for success within these programs and oversees a team of improvement professionals to drive top performance and support excellence across the care continuum. The role may oversee functional areas within Mercys quality and safety structure such as infection prevention, patient safety and/or clinical improvement. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

Required Education/Skills/Experience:

• - MBA, MHA, MPH or MS in nursing
• - Minimum of ten (10) years of direct healthcare management experience with significant experience in project management, improvement, clinical performance programs, clinical operations, analytics and professional report preparation.
• - Strong understanding of clinical quality measures, e.g., HEDIS, and CMS and commercial programs
• - Ability to build relationships across departments; strong relationship-building skills
• - Ability to lead Mercy-wide initiatives with specific deliverables
• - Superior written and verbal communication skills
• - Superior analytical and problem-solving skills
• - Experience in application of information technology solutions to varying settings, i.e., clinical and operational
• - Strong project organization and delivery management skills to synchronize the efforts of multiple teams on a consolidated timeline
• - Strong problem, workflow, and data analysis skills
• - Self-motivated and proactively takes responsibility for driving tasks through to successful completion
• - Meticulous attention to detail, with an overall passion for continual improvement
• - Strong conceptual thinking skills
• - Ability to thrive in a fast-paced, high-energy environment
• - Possess high degree of integrity and moral character
• - Ability to travel to Mercy facilities as needed/requested

Preferred Experience

• - Experience with CMS or commercial payor programs that involve quality and revenue, e.g., Medicare Advantage, Quality Payment Program, Meaningful Use, CMS MSSP ACO
• - Experience in leading efforts associated with reporting of quality measures, e.g., HEDIS
• - Knowledge of quality improvement tools and techniques

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters.

At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion.

As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.

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