Executive Director Portfolio Management - Professional Services

Toshiba Global Commerce Solutions - External; Durham (NC); On-site; USD 180,000 - 280,000; Full time

Benefits offered by this job

Group health coverage (medical, dental

Vision

401(k) plan

Life insurance

Employee discounts

Paid holidays

Vacation & sick/personal days

Job summary

Toshiba Global Commerce Solutions is seeking an Executive Director of Portfolio Management for Professional Services to lead a global portfolio spanning consulting, implementation, software development, integration, modernization, and managed services.

The role owns portfolio vision, P&L, and cross-functional leadership to drive results for Toshiba’s retail customers worldwide. High-level strategic and financial acumen are essential.

Qualifications

• 18+ years in Professional Services or Product Management.
• 10+ years in Personnel Management.
• Translate industry and customer insight into executable strategic vision.
• Forecast and manage Professional Services revenue and profitability.

Responsibilities

• Build a portfolio of professional services aligned with TGCS strategy and growth.
• Define strategic direction, target markets, and conduct financial modeling.
• Develop and execute go-to-market plans for each service with cross-functional teams.
• Launch new services and enable regional sales and services teams.
• Manage services financials from resource planning to profitability.

Skills

Leadership

Strategic thinking

Cross-functional leadership

Financial acumen

Market analysis

Executive communication

Product/portfolio management

Education

Bachelor’s degree preferred (Business/Marketing/Software)

Job description

Toshiba Global Commerce Solutions is seeking a Executive Director of Portfolio Management for Professional Services to lead the strategic definition, execution, and financial performance of a global portfolio of professional services spanning consulting, implementation, custom software development, integration, modernization, and managed services. This role owns the portfolio vision and strategy, P&L performance, and cross-functional leadership needed to drive business results and support Toshiba Global Commerce Solutions’ retail customers worldwide.

Qualifications

• 18+ years of progressive experience in Professional Services or Product Management.
• 10+ years of Personnel Management.
• Bachelor’s Degree preferred; degree emphasis in Business, Marketing, or Software. (Equivalent combination of education and experience acceptable)
• Dynamic, articulate, energetic, and self-starter personality with demonstrated ability to translate industry and customer insight into executable strategic vision.
• Strong demonstrated ability to translate business requirements into services solution definitions based on market analysis, retail industry trends, and voice of the customer, including competitive analysis, complementary solutions, consumer trends, and an understanding of retailers’ business needs.
• Strong ability to bring services to market via a Product Management lifecycle process, driving solutions from concept to delivery by coordinating across functional areas to plan, deliver, market, sell, and support.
• Experience managing multimillion-dollar services portfolios within SaaS, cloud, enterprise software, retail technology, or digital transformation environments.
• Proven results-driven individual with strong analytical, financial, and business acumen, with experience forecasting and managing Professional Services revenue and profitability.
• Executive-level presentation and communication skills in both client-facing and internal situations, with the ability to articulate industry and operational insights clearly and persuasively to all levels of executives and management, translating information to audience-appropriate levels using oral, written, and presentation skills.

Additional Skills

• Familiarity with retail technology, POS, or commerce platforms is a plus.

Major Responsibilities

• Build a portfolio of professional services that aligns with TGCS software and services strategy to achieve business objectives, customer commitments, and portfolio revenue and profitability growth.
• Establish strategic direction, define target markets, gather market research and service definition requirements, and conduct financial modeling and evaluation.
• Drive services to market and financial success by developing and executing a go-to-market plan for each service and working across marketing, sales, and delivery.
• Drive the launch of new services and equip regional sales and services teams with the necessary tools to win in the market.
• Manage services financials from resource planning and capacity management to signings, revenue, and profitability to optimize utilization, delivery quality, and customer outcomes.
• Collaborate with delivery and marketing teams within TGCS to bring services to market and drive business results.
• Help build relationships with strategic global customers.
• Deliver thought leadership in engagements with press and analysts through compelling messaging and value propositions.
• Work closely with the TGCS leadership team to expand the market opportunity and scale of the business.
• Deliver results through knowledge of the retail industry, TGCS strategy, and the competitive global landscape.

ABOUT THE COMPANY

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Toshiba Global Commerce Solutions - External’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.