Principal Technical Business Analyst- Retail Strategy

Toshiba Global Commerce Solutions - External; Durham (NC); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Group health coverage

401(k) plan with company match

Employee discounts

Generous paid holidays

Job summary

Toshiba Global Commerce Solutions - External is seeking a Principal Technical Business Analyst to lead senior analytical work for major retail client engagements from RTP, NC. You will facilitate executive workshops, define scope, and uncover the why behind client needs, becoming a trusted partner to clients and leading the analysis team.

You will mentor business analysts, craft requirements across Agile and waterfall contexts, and ensure quality and consistency of deliverables while guiding

Qualifications

• 12+ years experience as a Technical Business Analyst.
• Extensive experience with software development projects.
• Excellent written and verbal communications.
• Strong analytical and logical problem-solving skills.
• Collaborative and teamwork-oriented.
• Leadership and mentoring abilities.
• Experience creating product documentation.
• Self-driven with ownership of work.
• Retail POS domain knowledge.

Responsibilities

• Lead large, complex client engagements with clear, achievable business requirements.
• Build trusted advisor relationships with clients and project teams.
• Conduct interviews, surveys, and workshops to uncover the what and why behind needs.
• Advocate for Toshiba's core product and guide client decisions.
• Manage client backlog and scope changes; lead scope conversations.

Skills

Technical BA

Software teams

Communication

Analytical thinking

Team collaboration

Leadership

Product documentation

Self-driven

Ownership

Retail POS knowledge

Job description

Principal Technical Business Analyst- Retail Strategy

Toshiba Global Commerce Solutions is seeking a Principal Business Analyst to serve as the senior analytical and advisory lead on our largest client engagements. In this role, you will facilitate executive-level workshops to define scope and uncover the "why" behind client needs, not just the "what," and you will become a trusted partner to major clients. You will also lead and mentor the business analysts assigned to your accounts: setting the analysis approach, delegating requirements work, and reviewing deliverables for quality and consistency. When project complexity or project needs demands it, you will step in and author requirements yourself.

Our organization provides software solutions for some of the world’s largest retailers, partnering with brands like Kroger, Amazon, Meijer and Costco to deliver innovative consumer experiences leveraging a wide range of technologies.

As a Principal Business Analyst, you will be part of a cross-functional team responsible for planning, developing, and releasing software solutions to market. You will build and nurture key relationships with product, program management, business partners, and supporting groups to ensure the timely release of solutions that meet demanding customer expectations.

This position requires strong retail knowledge and a solid technical background, along with experience in Agile software development and an understanding of traditional waterfall methodologies. The role is client facing and calls for a deep understanding of the requirements and business drivers behind Toshiba's products and solutions, as well as the ability to guide other analysts in applying that understanding.

Responsibilities of the Principal Technical Business Analyst:

• Lead large, complex client engagements, ensuring business requirements are clear, achievable, and aligned to the value the project must deliver for both the client and Toshiba.
• Build strong relationships and serve as a trusted advisor to the client and the project team.
• Conduct interviews, surveys, and workshops with client stakeholders to understand the "what" and the "why" behind their business needs.
• Advocate for Toshiba's core product and guide clients in their decision making, using existing functionality wherever it can meet a need and reduce project scope.
• Manage scope by identifying and calling out changes and lead scope conversations with the client.

Requirements and Scope

• Own the definition and documentation of project scope, drawing on sales and client artifacts, workshop findings, and your knowledge of the core product.
• Analyze client business requirements to determine the best approach to meeting each need (for example, existing functionality or a new feature).
• Analyze and document highly complex requirements, translating client needs into product requirements that include unhappy paths, edge cases, and the impact of the change on other areas of the system.
• Create and maintain requirements documentation that clearly conveys what is changing and why, from both the client and product perspectives.
• Use approved AI tools to draft, refine, and standardize requirements documentation and user stories, expediting the documentation process. Review and validate all AI-generated content for accuracy and alignment with client needs and system behavior before sharing it, and remain accountable for the quality of every deliverable.
• Direct, mentor, and review the work of business analysts on your projects, coaching them to produce requirements that are fit for both the client and the product.
• Manage the client backlog as lead project BA, maintaining a clear view of gaps, priorities, and the milestones each feature supports.

Delivery

• Monitor project progress and address issues as they arise.
• Support the development team during the build phase.
• Review and approve test cases and scenarios and execute UAT to confirm solutions meet business requirements.
• Research client questions on functionality using test systems, internal AI tooling, documentation, or SMEs as needed.
• Maintain deep expertise in Toshiba systems and retail, serving as a system SME for your accounts.

Department Development

• Lead major process improvement for the BA team by defining best practices, driving special projects, and mentoring other business analysts.
• Support change management for new processes and procedures within the BA team and the Professional Services organization.

Required Skills:

• 12 + years - Experience as a Technical Business Analyst
• Extensive experience with software development teams and projects.
• Excellent communication skills, both written and verbal.
• Exceptional analytic and logical problem-solving skills.
• Excellent collaborative and teamwork-oriented skills.
• Strong leadership and mentorship skills.
• Experience in creating product documentation.
• Self-Driven
• Sense of ownership of all your work
• Domain knowledge in the area of Retail Point of Sale Systems .

Preferred Skills:

Travel up to 25%

ABOUT THE COMPANY

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe’s Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ’s, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let’s get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

Group health coverage (medical, dental, & vision)
Employee Assistance Programs
Pre-tax spending accounts
401(k) plan (with company match)
Company provided life insurance
Pet Insurance
Employee discounts
Generous paid holiday schedule, paid vacation & sick/personal days

EEO

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation.

DIVERSITY, EQUITY & INCLUSION

We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We’re passionate about our customers in the retail industry and becoming a more responsible company as we help create a brighter future.

EQUAL OPPORTUNITY EMPLOYER/PROTECTED VETERANS/INDIVIDUALS WITH DISABILITIES

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Toshiba Global Commerce Solutions - External’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.