Product Manager - Software Portfolio

Toshiba Global Commerce Solutions - External; Durham (NC); On-site; USD 130,000 - 180,000; Full time

Job summary

Toshiba Global Commerce Solutions is seeking a Product Manager to own a defined ELERA Portfolio area, delivering capabilities to numerous retailers and market segments. You will articulate WHAT and WHY behind the product strategy, justify investments, and drive roadmaps and backlogs with cross-functional teams.

You will produce BRDs and working prototypes to demonstrate direction to engineering and stakeholders, while leading customer interviews, market research, and A/B style testing of

Qualifications

• Bachelor’s degree or higher with 10+ years of experience or equivalent.
• Proven ownership of a product area with accountability for business outcomes.
• Track record of defining product direction from customer and market evidence.

Responsibilities

• Engage retailers, sales, partners, and market research to frame problems.
• Generalize across customers to identify patterns for multi-retailer delivery.
• Own business justification, portfolio prioritization, and market positioning.
• Define market positioning and value propositions, align with marketing, sales, and services.
• Own and maintain roadmap and backlog with prioritization decisions.
• Author the Business Requirements Document covering WHAT and WHY.

Skills

Product management

AI tooling

Enterprise client engagement

Strategic thinking

Stakeholder management

Negotiation

Written deliverables

Education

Bachelor's degree or equivalent

8+ years product management experience

Tools

AI tooling

Prototyping tools

Job description

Toshiba Global Commerce Solutions is seeking a Product Manager in our Software Portfolio Organization and have ownership of a defined area within the ELERA Commerce Suite, our flagship software offering. You will be reporting to a Sr Manager | ELERA Portfolio Owner and work closely with other Product Managers to bring our ELERA solutions to several of the Top 10 Largest Global Retailers and to the greater retail market beyond.

You will own the business justifications and market positioning for one-to-many offerings within the ELERA Portfolio — capabilities designed once and delivered to many retailers. That translates to finding the patterns across what individual customers ask for, deciding which needs are common enough to belong in our product, and making the case for the investment behind them.

You will own the WHAT and the WHY behind our product strategy. The WHAT is the product itself: the capabilities that belong in ELERA, the roadmap that carries them forward, and the priorities that decide what gets built first. The WHY is the reasoning that earns them — the customer problem being solved, the market opportunity, the competitive position, and the value created for retailers and for Toshiba. You will carry both to customers, sales, and to our executive team, and you will be the person who can articulate and defend the position and negotiate where necessary.

You will also bring that thinking to life and to tangible deliverables. Every product direction you set is expressed in two things, authored by you, and accelerated through AI: 1) a clearly written business requirements document, and 2) a working clickable prototype to demonstrate your direction to our engineering team and to your stakeholders.

Responsibilities

• Engage retailers, sales, partners, and market research directly to understand the business problems behind what customers ask for — and frame those problems rather than simply receive them.
• Generalize across customers. Identify the patterns that make a capability worth building once and delivering to many and distinguish those from work that is specific to a single retailer.
• Own the business justification for your offerings — opportunity, value, competitive position, and sizing — and present and defend it through portfolio prioritization.
• Define market positioning and value propositions for your offerings, and partner with marketing, sales, and services to carry them to market.
• Own and maintain the roadmap and backlog for your offerings, including the prioritization decisions and the tradeoffs behind them.
• Author the Business Requirements Document for each product direction you set, covering the WHAT and the WHY, customer and market insights and transcripts, relevant background, assumptions and exclusions, user story breakdown, and acceptance criteria.
• Create a working clickable prototype for each product direction, directing AI design and development tooling against our codebase so that engineering and stakeholders can see your intent rather than infer it from a document.
• Partner with engineering through the build, clarifying intent as questions arise and confirming that what gets delivered reflects the business case you made.
• Lead user acceptance testing and final business acceptance as the engineering cycle closes, validating that the delivered capability meets its requirements and is ready for release to market.
• Continuously sharpen how we work. The AI methods that take us from insight to prototype are evolving quickly, and we expect our Product Managers to help push that forward.

Qualifications

• Bachelor’s degree with 10+ years of experience, or equivalent combination.
• Demonstrated ownership of a product, product area, or major business problem, with accountability for business outcomes rather than for defining or delivering a feature list
• A track record of defining product direction from customer and market evidence, including examples where you decided what not to build
• Substantial written work product — requirements, business cases, or product strategy documents you personally authored
• Experience working directly with enterprise customers and with senior internal stakeholders, including the ability to hold a position under pressure and negotiate to a decision
• Hands-on use of AI tooling to produce real work products, with specific examples of what you made and how. Articulate specific examples of product requirements and UX prototyping through the use of AI.
• Evidence that you teach yourself new capability on your own initiative. This matters more to us than any particular tool on your resume because the tooling will change again.
• 8+ years in product management and demonstrated product ownership and accountability

Preferred

• Demonstrated proficiency with AI tools and clear articulation of governance and quality standards around its use
• Experience creating or directing clickable prototypes as part of a product definition process
• Experience operating within a defined portfolio governance model — prioritization rubrics, capacity tradeoffs, and formal change control
• Experience managing a portfolio of offerings where prioritization and resource allocation must be defended

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance

EEO:
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [e-mail] to request an accommodation

DIVERSITY, EQUITY & INCLUSION:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.

Voluntary Self-Identification

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As set forth in Toshiba Global Commerce Solutions - External’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

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