Executive Director, Performance Improvement Office (PIO)

loganhealth; Kalispell (MT); On-site; USD 180,000 - 260,000; Full time

Job summary

Logan Health is seeking an Executive Director, Performance Improvement Office to translate strategic priorities into actionable plans and measurable outcomes across the system. This leadership role partners with the Executive Team, physicians, and operations to accelerate performance improvement and align resources.

The ideal candidate has strategic vision, strong analytics, and change leadership to influence across a complex health system, promoting transparency, accountability, and continuous

Qualifications

• Bachelor's degree in healthcare administration or closely related field.
• Master's degree preferred (MBA/MS).
• 7+ years of leadership experience in healthcare.
• 5+ years of change management and performance improvement.

Responsibilities

• Lead the Performance Improvement Office and deploy strategic/operational plans.
• Partner with Executive Team to set annual goals and 90-day priorities.
• Develop and maintain business case processes and project portfolio.
• Establish performance measurement systems and scorecards.
• Lead cross-functional initiatives across clinical and support departments.
• Provide project and change management support to leaders.
• Oversee department budget and monitor financial performance.

Skills

Strategic thinking

Analytics

Cross-functional leadership

Project management

Communication

Change leadership

Education

Bachelor's in healthcare administration

MBA or MS in related field (preferred)

Tools

Office Suite

Healthcare IT systems

Job description

Turn Strategy Into Results

Logan Health is seeking an Executive Director, Performance Improvement Office to advance organizational strategy, accelerate performance improvement, and strengthen engagement across the health system. This executive leadership role partners with the Executive Team, physicians, and operational leaders to translate strategic priorities into actionable plans, measurable outcomes, and sustainable operational improvements.

The ideal candidate brings strategic vision, strong analytical and business acumen, and the ability to influence change across a complex healthcare organization. Through collaboration, accountability, and evidence-based practices, this leader will help align organizational goals, optimize resources, and foster a culture of continuous improvement.

Our Mission : Quality, compassionate care for all.

Our Vision : Reimagine health care through connection, service and innovation.

Our Core Values : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Key Responsibilities

• Lead the Performance Improvement Office and support the deployment of organizational strategic and operational plans.
• Partner with the Executive Team to establish annual goals, prioritize initiatives, and lead the 90-day planning process to align system priorities with front-line execution.
• Develop and maintain business case processes, project prioritization methods, and an approved project portfolio with appropriate executive sponsorship, resources, timelines, and accountability.
• Establish and maintain performance measurement systems, organizational scorecards, and reporting processes to monitor progress, evaluate outcomes, and drive continuous improvement.
• Lead complex, cross-functional initiatives and facilitate multidisciplinary teams across clinical and support departments to achieve desired outcomes.
• Provide project management, change management, and operational improvement support to leaders throughout the organization.
• Develop and maintain the department's annual operating budget and tools to monitor financial performance, productivity, quality, and resource utilization.
• Establish effective communication processes that promote transparency, engage leaders and staff, and support organizational change.
• Develop and coach a high-performing team while fostering employee and physician engagement, collaboration, accountability, growth, and retention.
• Model Logan Health's core values: Be Kind, Work Together, Trust and Be Trusted, and Strive for Excellence.

Qualifications

Education

• Bachelor's degree in healthcare administration or a closely related field required.
• Master's degree in business administration or healthcare administration preferred.

Experience

• Minimum of seven (7) years of leadership experience required.
• Minimum of five (5) years of professional experience with progressive responsibility in change management, performance improvement practices, and organizational goal development and implementation.

Knowledge, Skills, and Abilities

• Strong working knowledge of the healthcare industry and the ability to think strategically and translate organizational priorities into operational results.
• Demonstrated skills in analytics, project management, root cause analysis, and successful change leadership within a complex organization.
• Ability to facilitate multidisciplinary projects across clinical and support departments and influence behavior at all organizational levels.
• Strong leadership, business acumen, financial management, employee engagement, human resources, organizational dynamics, governance, communication, strategic planning, risk management, compliance, patient safety, patient experience, and quality improvement competencies.
• Ability to motivate teams, foster collaboration, establish high standards, and deliver quality outcomes.
• Demonstrated integrity, kindness, empathy, emotional intelligence, sound judgment, and commitment to continuous learning and professional development.
• Excellent organizational, critical thinking, prioritization, and problem-solving skills, with the ability to work independently and collaboratively.
• Excellent verbal and written communication and interpersonal skills, including the ability to manage sensitive and confidential matters with tact, professionalism, and diplomacy.
• Commitment to teamwork and maintaining confidentiality as needed.
• Working knowledge of Microsoft Office Suite and the ability to learn additional software as needed.
• Performs other duties as assigned, consistent with the knowledge, skills, and abilities required for the position. Maintains regular and consistent attendance as scheduled by department leadership.

Shift

Day Shift - Variable Hours (United States of America)

Schedule

Logan Health operates 24 hours per day, seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.