Executive Director, Patient Support Services

Jobtailor; Philadelphia (Philadelphia County); On-site; USD 180,000 - 240,000; Full time

Job summary

NewAmsterdam Pharma seeks a strategic leader to own and elevate the U.S. patient support services program.

You will shape the strategy, design, and ongoing management, coordinating across market access, commercial, medical, legal, finance and supply chain teams to enable access and affordability for patients. The role requires deep experience in patient services, reimbursement, and launch readiness, with a track record of building scalable support capabilities and strong vendor governance.

Qualifications

• Bachelor's degree required; advanced degree preferred.
• Minimum 12 years of progressive experience in patient services, market access, reimbursement, or related pharmaceutical functions.
• Experience supporting pre-launch planning and commercial launch execution.
• Significant experience designing and leading patient support service programs in pharma/biotech.
• Experience leading patient services strategy, launch readiness, and commercialization support.

Responsibilities

• Lead strategy, design, implementation, and ongoing management of U.S. patient support services.
• Define vision and execution plan for Patient Support Services.
• Design programs for therapy access, reimbursement, and patient education.
• Lead launch readiness planning and execution prior to commercialization.
• Oversee relationships with patient support hubs, pharmacies, copay administrators, and vendors.
• Lead vendor selection, RFP processes, and contract negotiations.
• Develop strategies addressing access barriers and patient support.
• Partner with cross-functional teams across Market Access, Commercial, Medical Affairs, Legal, Finance, and Supply Chain.

Skills

Patient Access

Reimbursement

Vendor Management

Cross-Functional Leadership

Data-Driven Decision Making

Strategic Planning

Education

Bachelor's degree

Advanced degree preferred

Job description

• Lead the strategy, design, implementation, and ongoing management of NewAmsterdam Pharma's U.S. patient support services function


• Define the vision, strategy, roadmap, strategic vision, operating model, and execution plan for Patient Support Services


• Design, build, and operationalize programs supporting therapy access, reimbursement, affordability, adherence, patient education, and patient experience


• Lead launch readiness planning and execution, establishing capabilities, infrastructure, technology platforms, vendors, processes, and reporting before commercialization


• Establish and oversee relationships with patient support hubs, pharmacies, copay administrators, field reimbursement partners, and other vendors


• Lead vendor selection, RFP processes, contract negotiations, governance, and performance management


• Develop strategies addressing access barriers and supporting patients, caregivers, healthcare providers, and office staff


• Partner with Market Access, Commercial, Medical Affairs, Legal, Finance, Supply Chain, and other cross‑functional teams


• Establish policies, procedures, quality standards, escalation pathways, and compliance controls


• Define and monitor KPIs and analytics for onboarding, reimbursement, affordability, adherence, operations, and patient experience


• Identify access trends, reimbursement challenges, and market dynamics and translate insights into recommendations


• Ensure compliance with healthcare laws, regulations, industry standards, and company policies


• Serve as internal subject matter expert and provide strategic guidance to senior leadership and cross‑functional teams


• Build scalable capabilities supporting future product launches, indications, and organizational growth


• Lead budget planning and financial oversight


• Drive continuous improvement to enhance efficiency, satisfaction, provider experience, and program effectiveness


• Report directly to the Executive Vice President, Market Access & Public Affairs

Requirements

• Bachelor's degree required; advanced degree preferred


• Minimum of 12 years of progressive experience in patient services, market access, reimbursement, commercial operations, pharmacy, healthcare services, or related pharmaceutical and biotechnology functions


• Experience supporting pre-launch planning and commercial launch execution


• Significant experience designing, implementing, and leading patient support service programs in the pharmaceutical or biotechnology industry


• Experience leading patient services strategy and execution, launch readiness, and commercialization support for a successful product launch


• Deep understanding of patient access, reimbursement, prior authorization, appeals, specialty pharmacy operations, affordability programs, and hub services


• Strong knowledge of U.S. healthcare reimbursement systems, payer dynamics, specialty distribution channels, and patient access barriers


• Experience selecting, managing, and overseeing patient services vendors, hub providers, copay program administrators, specialty pharmacies, and strategic service partners


• Success building and scaling capabilities, processes, infrastructure, and operating models within a growing commercial organization


• Ability to balance strategic leadership with hands‑on execution and operational oversight


• Strong analytical skills and experience using data and performance metrics for business decisions and continuous improvement


• Exceptional cross‑functional leadership, collaboration, communication, and influencing skills


• Ability to lead complex initiatives and align diverse stakeholder groups


• Ability to operate with urgency and discipline in a launch environment, navigate ambiguity, and drive alignment and accountability


• Strong business acumen and experience presenting recommendations and strategic insights to senior leadership


• Proactive, solutions‑oriented builder mindset and ability to thrive in a dynamic, fast‑paced environment


• High organizational effectiveness, attention to detail, and commitment to operational excellence

Core Competencies

Demonstrates expertise in leading patient support services strategy, implementation, and management within the pharmaceutical industry, with a strong focus on reimbursement, access, and operational excellence. Proven ability to collaborate across functions and drive successful product launches while ensuring compliance with healthcare regulations.

Highest-signal resume keywords

• Patient Support Services Strategy


• U.S. Healthcare Reimbursement Systems


• Vendor Management and Contract Negotiation


• Cross-Functional Collaboration


• Data-Driven Decision Making

ATS Optimization Keywords

Hard Skills

• Patient Access


• Reimbursement


• Prior Authorization


• Affordability Programs


• Specialty Pharmacy Operations


• Program Design and Implementation


• KPI Monitoring


• Budget Planning


• Market Access


• Commercial Operations

Soft Skills

• Cross-Functional Leadership


• Communication


• Analytical Skills


• Problem-Solving


• Organizational Effectiveness

Industry Keywords

• Pharmaceutical


• Biotechnology


• Patient Services


• Launch Readiness


• Healthcare Compliance


• Operational Excellence


• Stakeholder Engagement


• Continuous Improvement


• Market Dynamics


• Access Barriers