Account Manager – Supervisor

Jobtailor; Minneapolis (MN); On-site; USD 110,000 - 160,000; Full time

Job summary

Jobtailor is seeking a results-driven Lead, Account Management to oversee a high-performing client service team in a healthcare setting.

You will manage executive client relationships, coordinate training during facility rollouts, and drive retention strategies while ensuring Salesforce documentation standards and collaboration with operations.

Qualifications

• Bachelor’s degree preferred (RN preferred).
• Ability to lead project teams to deadlines.
• Strong client-facing and presentation skills.
• Experience in healthcare or long-term care pharmacy preferred.
• Experience using Salesforce CRM for client management.

Responsibilities

• Lead the Account Management team to deliver outstanding client support.
• Oversee client escalation and resolve high-level issues with operations.
• Develop and nurture relationships with clients.
• Oversee client training during facility implementation, including pharmacy processes.
• Participate in business reviews with client leadership.
• Ensure documentation standards in Salesforce CRM.
• Identify opportunities to improve client service efficiency.
• Support marketing and business development efforts.

Skills

Leadership

Client Relationships

Salesforce proficiency

Healthcare standards

Team management

Presentation skills

Attention to detail

Strategic planning

Communication skills

Project management

Education

Bachelor’s degree

RN

Tools

Salesforce CRM

MS Excel

MS Word

PowerPoint

Job description

• Lead the Account Management team and ensure outstanding client support and service


• Oversee client escalation issues and collaborate with operations to resolve high-level issues


• Develop and cultivate strong working relationships with clients


• Oversee customer training and orientation during facility implementation, including pharmacy processes and supporting E-MAR when utilized


• Provide oversight and participate in business reviews with client leadership


• Ensure adherence to documentation standards in Salesforce CRM


• Assess and develop plans to improve client support and service efficiency and effectiveness


• Assess, develop, and maintain educational offerings for facility partners


• Participate in cross-functional planning for at-risk or lost accounts and develop retention strategies


• Oversee and assist in COVID and flu vaccination clinics and projects


• Recruit, develop, engage, and retain talent while maintaining a high-performing team


• Process payroll and approve expense reports


• Support local marketing initiatives and business development efforts


• Maintain expertise regarding healthcare and pharmacy standards, regulations, and clinical skills

Requirements

• Work ethic and integrity aligned with company philosophy


• Ability to lead project teams to deadlines


• Ability to build relationships with business unit management and act as a trusted advisor


• Strategic planning and efficient time management skills


• Ability to analyze causes and solve strategic and functional problems


• Ability to work effectively and collaboratively with team members


• Bachelor’s degree preferred


• RN preferred


• Valid driver’s license and clean driving record


• 5+ years of related experience


• Experience working in long-term care pharmacy and/or institutional patient care settings preferred


• Previous team management experience in a healthcare setting preferred


• Strong leadership and team management skills


• Excellent client-facing and presentation skills


• Advanced computer skills, including Excel, Word, and PowerPoint


• Advanced proficiency in Salesforce CRM


• Ability to work independently and meet deadlines


• Ability to solve problems with minimal direction


• Strong attention to detail and accuracy


• Ability to manage multiple tasks in a fast-paced, team-oriented environment


• Quality-minded and motivated to identify errors and inaccuracies


• Ability to routinely travel within the assigned territory


• Ability to interact effectively in an office environment, manage conflict, and handle stressful situations and deadlines


• Ability to work flexible hours

Core Competencies

Demonstrates strong leadership and team management skills while ensuring exceptional client support and service in healthcare settings. Proficient in strategic planning, problem-solving, and maintaining compliance with healthcare and pharmacy standards.

Highest-signal resume keywords

• Leadership Skills


• Client Relationship Management


• Salesforce CRM Proficiency


• Healthcare Standards Knowledge


• Team Management Experience

ATS Optimization Keywords

Hard Skills

• Client Support


• Project Management


• Strategic Planning


• Problem Solving


• Educational Development


• Payroll Processing


• Expense Reporting


• Data Analysis


• Documentation Standards


• Long-Term Care Pharmacy Experience

Soft Skills

• Work Ethic


• Integrity


• Collaboration


• Attention to Detail


• Conflict Management

Certifications & Qualifications

• Bachelor’s Degree


• Registered Nurse (RN)

Industry Keywords

• Healthcare


• Pharmacy


• Client Training


• Vaccination Clinics


• Business Development

Tools & Technologies

• Salesforce CRM


• Microsoft Excel


• Microsoft Word


• Microsoft PowerPoint