Executive Director- Patient Care Services

ECU Health; Greenville (NC); On-site; USD 130,000 - 189,000; Full time

Job summary

ECU Health Medical Center in North Carolina seeks a senior operations leader to direct the daily administration and oversee financial and resource management for assigned areas. You will align staff, vendors and processes with organizational goals while promoting a positive culture.

The role requires a Master’s degree (PhD preferred), 5–7 years of healthcare leadership experience, and NC RN licensure. You will report to the management team and collaborate with physician partners to drive

Qualifications

• Master's Degree required; PhD preferred.
• 5–7 years of leadership/administrative healthcare experience.
• RN licensure in North Carolina (NC) is required.

Responsibilities

• Directs and manages technical and administrative operations.
• Maximizes efficiency of processes to support operations.
• Sets expectations, assigns accountabilities, and measures performance.
• Develops and monitors action plans to improve performance.
• Ensures compliance with governing, regulating and accrediting bodies.
• Facilitates positive relationships between departments and stakeholders.

Education

Master's Degree

PhD

Job description

Position Summary

Responsible for the overall directing of operations to achieve the long-range and short-range goals and objectives of the assigned areas. Responsible for the daily administration and leadership and accountable for directing, coordinating and controlling all aspects of financial and resource management. Communicates department(s) objectives to staff to ensure understanding of goals and their alignment. Oversees department initiatives and operations, including staff, budget, and vendor management. Measures effectiveness and take steps to ensure continuous improvement of department performance. Facilitates change to advance the organization and uses resources and operational practices to drive execution of plans. Ensures that policies, procedures and practices are followed to support operations. Accountable for a positive organizational culture in decision making and performance management to influence work attitudes and enhance job satisfaction. Member of the management team and functions as a key liaison between the leadership teams, staff and physician partners of the organization and programs.

Responsibilities

Responsible for the successful performance of areas of accountability.
Directs and manages technical and administrative operations. Maximizes the efficiency of processes and actions to support the operations of areas of accountability.
Sets expectations, assigns accountabilities, and measures performance against expectations in areas of accountability to meet patient satisfaction, staff engagement, workload, productivity, utilization, resource consumption, expenditures and quality.
Develops and monitors action plans to improve performance against expectations in areas of accountability.
Conducts the affairs and operations of the areas of accountability in support of operational excellence.

Provides direction and leadership to management and staff in areas of accountability.
Identifies, coordinates and adjusts resources as needed.
Regularly tracks and trends data and assesses progress/achievement of agreed-upon performance measures and provides periodic reports to key stakeholders.
Responsibility for monitoring and coherence to policies and procedures.
Ensures effective operations and support for compliance with applicable governing, regulating and accrediting bodies, licensure, laws and regulations.

Facilitates positive relationships and communications between departments and key stakeholders, through various means, such as conducting and attending meetings, rounding, having one-to-one communications, and generally being visible and accessible to colleagues and staff.

Minimum Requirements

Master's Degree is required. PhD is preferred.
5 - 7 years experience is required.
RN licensure in state of NC is required.

Pay Range

$129,750 - $189,114

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet® designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.