Dir, Patient Care Services

ECU Health; Roanoke Rapids (NC); On-site; USD 118,000 - 172,000; Full time

Benefits offered by this job

ECU Health Benefits

Job summary

The Director of Patient Care Services at ECU Health North Hospital leads the nursing function, coordinating care across Emergency, Surgical, Medical/Surgical and outpatient areas to ensure safe, high-quality outcomes.

The role partners with Medical Staff and senior leaders to advance professional development, evidence-based practice, and continuous quality improvement within a patient-centered framework.

Qualifications

• BSN required; master's degree to be obtained within four years of employment.
• 3–5 years in a management role with leadership experience.

Responsibilities

• Oversee and coordinate all nursing care across departments (Emergency, Surgical, Medical/Surgical, outpatient clinics).
• Lead patient safety initiatives and ensure quality care and optimal patient outcomes.
• Partner with Medical Staff, Executive Team, and organizational leaders to align practice with mission and strategic plan.
• Foster professional development and evidence-based practice through continuous quality improvement.

Skills

Leadership

Communication

Education

Bachelor of Science in Nursing

Master's degree (required within 4 years)

Job description

Position Summary

The Director of Patient Care Services is responsible and accountable for the overall management, provision and coordination of all nursing care in ECU Health. Serving as a catalyst and role model, the Director of Patient Care Services provides leadership and direction in accordance with the organizations mission, vision and strategic plan. The Director of Patient Care Services is a partner with the Medical Staff, the Executive Team, Directors Council, interdisciplinary organizational leaders and corporate leaders to oversee practice and operations. Foremost in the Director of Patient Care Services purpose is to ensure patient safety, quality care, and maximal patient outcomes. Serving as the Director of Patient Care Services for ECU Health as defined by the North Carolina Board of Nursing, Joint Commission on Accreditation of Healthcare Organizations, and other regulatory agencies for all areas that provide nursing care, the Director is responsible and accountable for professional development and continuous quality improvement through evidence-based practice and research. Organized nursing services include but not limited to the following departments: Emergency Services, Surgical Services (Ambulatory Surgery, Operating Room, Post Anesthesia Care), Medical/Surgical Unit, Outpatient Specialty Clinics. The primary goal of organized nursing services is the delivery of quality, compassionate, culturally competent, cost effective and efficient care to individuals, families, groups and communities within the dynamic health care environment. The Director of Patient Care Services serves as an integral member of the senior leadership team participating in the administration of the health care organization and reports to the Vice President of Operations. To successfully carry out the responsibilities of the position, the Director of Patient Care Services must communicate effectively at all levels and must establish collaborative relationships with Chiefs of Services, Chief of Staff, Executive Staff, Managers, Medical Staff and Corporate Leaders. The Director of Patient Care Services must be knowledgeable, skilled and competent in planning, organizing, leading and evaluating clinical practice and health care delivery systems.

Education

Minimum Requirements

Bachelor of Science in Nursing required.

Must be willing to obtain master's degree within four years of employment.

Experience

3 to 5 years in a management role.

Other

Current or compact licensure as a registered nurse in the State of North Carolina.

Requires a working knowledge of the following areas: organizational behavior, management systems and processes, nursing practice standards, clinical practice guidelines, law/ regulation/ethics, health care economics, health and public policy, trends in healthcare business practices, consumer health care issues, health care evaluation and outcome measures, fiscal management and finance.

Demonstration of leadership qualities and executive and organizational ability that supports the organizations complexity and scope.

Initiative and judgment in determining needs of patient care programs, selecting personnel and maintaining patient care according to established standards.

Ability to flexibly meet the changes in the healthcare environment.

Broad knowledge of patient care derived from progressive nursing and related healthcare experience.

Demonstrations and promotion of positive customer relationship with visitors, patients, physicians, and staff in a friendly, caring and timely manner.

Is cognizant of standards and regulations affecting the Hospital and serves as a role model in their ethical application.

Demonstration of personal traits/behavior consistent with the mission and core values of the organization.

Ability to communicate effectively with peers, subordinates, board members, physicians and others on a one-to-one or group basis using appropriate vocabulary and grammar.

Flexibility to juggle several assignments simultaneously, to cope successfully with diversity and complexity, to integrate seemingly unrelated data and to reduce complex notions to relatively simple terms.

Analytical ability to evaluate problem situations in depth and come to independent conclusions.

Ability to identify problems and creatively plan solutions using a multidisciplinary approach to improve performance.

Pay Range

$117665.60 - $171508.48

Other Information

FTE: 1.0 (Full Time)

Benefits: ECU Health Employee Benefits | Benefits designed with you in mind

ECU Health

About ECU Health North Hospital

ECU Health North Hospital is a Joint Commission-accredited, 204-bed acute bed facility serving Halifax, Northampton and Warren counties in the north-central region of North Carolina. Its service area also reaches into southern Virginia. With more than 800 team members, the hospital offers a broad range of medical and surgical services. It features a 24-hour emergency department and offers advanced diagnostics as well as specialty and primary care.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.