Executive Director, Operational Resilience & Strategy

JPMorganChase

New York (NY)

On-site

USD 150,000 - 230,000

Full time

14 days+

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Job summary

JPMorganChase is seeking an Operational Resiliency Business Manager within Global Finance to sit at the intersection of strategy, execution, and senior leadership. You will translate complex priorities into concrete delivery plans, own the strategic book of work, and lead budgeting, forecasting, and resource prioritization to drive measurable outcomes.

In this high-impact role, you will craft executive materials, enable operating rhythm, and report on delivery health while navigating ambiguity

Qualifications

Bachelor's degree required.
10+ years of experience managing large-scale transformation initiatives.
Proven ability to lead complex cross-functional initiatives and engage senior executives, business leaders, and key stakeholders.
Strong verbal and written communication skills, including the ability to simplify complex topics for senior audiences and drive decision making.
Strong analytical, problem-solving, and project management skills, with experience tracking performance, risks, dependencies, and outcomes.
High proficiency in developing executive materials, reporting, and data-driven insights.
Comfortable working with ambiguity, managing competing priorities, and delivering results in a fast-paced environment.

Responsibilities

Serve as senior business manager and strategic advisor to the function's leader, shaping strategy, operating model, governance structure, and the senior management agenda.
Own the function's strategic book of work, translating priorities into clear delivery plans, milestones, dependencies, success measures, and executive-level reporting.
Lead financial and resource management, including budgeting, forecasting, headcount governance, investment planning, expense discipline, and resource prioritization.
Drive execution discipline across priority initiatives, ensuring delivery against scope, timeline, budget, and measurable business outcomes.
Establish and manage the operating cadence, including leadership meetings, governance forums, quarterly planning, business reviews, action tracking, and escalation processes.
Provide senior-level transparency on delivery health, including progress, adoption, benefits realization, financial performance, and decisions required.
Develop executive-ready communications and decision materials, including strategy documents, business reviews, governance packs, decision papers, and audit-support materials.
Support organizational effectiveness, including operating model design, capacity planning, location strategy, workforce planning, and change management.
Define and track performance measures that demonstrate progress, value delivery, execution discipline, and sustainable outcomes.
Lead strategic analyses and special projects for senior management, regulatory, audit, or control-related forums.
Represent the function in senior forums, ensuring clear messaging, informed escalation, and alignment across stakeholders.