Operational Resiliency Business Management, Executive Director

J.P. Morgan; New York (NY); On-site; USD 150,000 - 260,000; Full time

Benefits offered by this job

Base compensation with incentives

Health benefits

Retirement plan

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in New York seeks an experienced Operational Resiliency Business Manager within Global Finance to shape strategy and execute critical initiatives across the function. You will translate priorities into delivery plans, lead budgeting and governance, and provide executive-ready reporting.

The role offers visibility with senior leaders and impact across the organization. This is a chance to build scale in a newly created function focused on resilience, risk management, and

Qualifications

• Bachelor's degree required; 10+ years in large-scale transformation.
• Ability to lead cross-functional initiatives and engage senior executives.
• Strong communication, analytical, and project management skills.
• Experience developing executive materials and driving decision making.

Responsibilities

• Serve as senior business manager and strategic advisor to the function's leader.
• Own the function's strategic book of work and deliver clear plans.
• Lead budgeting, forecasting, headcount governance, and investment planning.
• Drive execution discipline across initiatives within scope, timeline, and budget.
• Establish operating cadence including leadership meetings and governance forums.
• Provide transparency on delivery health, adoption, and financial performance.
• Develop executive-ready communications and decision materials.
• Support operating model design, capacity planning, and change management.
• Define and track performance measures showing progress and value.
• Lead strategic analyses for senior management and regulatory forums.
• Represent the function in senior forums with clear messaging and alignment.

Skills

Strategic planning

Executive communication

Cross-functional leadership

Budgeting & forecasting

Project management

Stakeholder engagement

Performance metrics

Executive reporting

Change management

Analytical thinking

Education

Bachelor's degree

MBA (preferred)

Job description

Ready to help build something from the ground up? This is a rare opportunity to shape and scale a newly created function at the center of how a global organization stays resilient, manages risk, and enables the future through technology.

As a Operational Resiliency Business Management within Global Finance, you will sit at the intersection of strategy, execution, and senior leadership - turning complex priorities into real outcomes. If you thrive in ambiguity, love bringing structure to fast-moving work, and want visibility with senior leaders, this role is built for you. Come do the most important work of your career with us.

Job Responsibilities

• Serve as senior business manager and strategic advisor to the function's leader, helping shape strategy, operating model, governance structure, and the senior management agenda
• Own the function's strategic book of work, translating priorities into clear delivery plans, milestones, dependencies, success measures, and executive-level reporting
• Lead financial and resource management, including budgeting, forecasting, headcount governance, investment planning, expense discipline, and resource prioritization
• Drive execution discipline across priority initiatives, ensuring delivery against scope, timeline, budget, and measurable business outcomes
• Establish and manage the operating cadence, including leadership meetings, governance forums, quarterly planning, business reviews, action tracking, and escalation processes
• Provide senior-level transparency on delivery health, including progress, adoption, benefits realization, financial performance, and decisions required
• Develop executive-ready communications and decision materials, including strategy documents, business reviews, governance packs, decision papers, and audit-support materials
• Support organizational effectiveness, including operating model design, capacity planning, location strategy, workforce planning, and change management
• Define and track performance measures that demonstrate progress, value delivery, execution discipline, and sustainable outcomes
• Lead strategic analyses and special projects for senior management, regulatory, audit, or control-related forums
• Represent the function in senior forums, ensuring clear messaging, informed escalation, and alignment across stakeholders

Required Qualifications, Capabilities and Skills

• Bachelor's degree file-name
• 10+ years of experience managing large-scale transformation initiatives
• Proven ability to lead complex cross-functional initiatives and to engage, influence, and build relationships with senior executives, business leaders, and key stakeholders
• Strong verbal and written communication skills, including the ability to simplify complex topics for senior audiences and drive decision making
• Strong analytical, problem-solving, and project management skills, with experience tracking performance, risks, dependencies, and outcomes
• High proficiency in developing executive materials, reporting, and data-driven insights
• Comfortable working with ambiguity, managing competing priorities, and delivering results in a fast-paced environment

Preferred Qualifications, Capabilities and Skills

• MBA or relevant advanced degree
• Experience in financial services, strategy consulting, or technology - ideally in strategy, transformation, business management, chief operating office, or chief of staff roles
• Knowledge of markets, payments, banking, operations, technology, or business management environments

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Shape and scale a newly created function driving operational resiliency, strategy, and execution as a senior business manager.