Executive Director of Support Operations

Alexandria City Public Schools; Alexandria (VA); On-site; USD 90,000 - 110,000; Full time

Job summary

Alexandria City Public Schools is seeking an Executive Director of Support Operations to oversee daily operations for School Nutrition, Safety and Security Services, and Pupil Transportation. The ideal candidate will be responsible for ensuring compliance with policies and efficiency across services.

This exempt position demands extensive experience in operational management, as well as strong leadership and communication skills. Compensation will be determined according to the ACPS Support Administrator Salary Scale.

Qualifications

• Master's degree in public administration or business administration is required.
• Ten (10) or more years of significant job-related experience may waive the educational requirement.
• Minimum ten (10) years of progressive operational management experience with direct supervision.

Responsibilities

• Oversee day-to-day operations of School Nutrition, Safety and Security Services, and Pupil Transportation.
• Ensure effective operations in accordance with board policies and legal requirements.
• Coordinate with department directors to develop budget tracking systems.

Skills

Operational management

Leadership

Logistics planning

Budget process

Customer service

Education

Master's degree in public administration or business administration

Background in operational management, logistics or project management

Tools

Project management software

Job description

Job Description

The Executive Director of Support Operations provides oversight of the day‑to‑day operations of three offices: 1) School Nutrition Services; 2) Safety and Security Services; and 3) Pupil Transportation and Fleet Management. The Executive Director is directly responsible for ensuring the efficient and effective operations of these offices in accordance with all board policies, administrative directives, legal and financial requirements to support the school division. The Executive Director also provides advice, recommendations and updates to the Chief Operating Officer, the Senior Leadership Team, School Board and participates in respective informational and coordination meetings with the city council, city staff and other stakeholders. This is a 12-month, 240 day Support Administration position, reporting to the Chief Operating Officer.

Qualifications

• Education:
  • Master's degree in public administration or business administration is required.
  • Educational background in operational management, logistics and/or project management is preferred.
  • Educational requirement may be waived based upon ten (10) or more years of significant, job‑related experience, training and bachelor's degree in a related field.
• Experience:
  • Minimum ten (10) years of progressive, hands‑on, operational management experience with direct supervision of three (3) or more supervisory leaders is required.
  • Should have demonstrated experience leading and managing decentralized and distributed service‑support operation(s) across a large, urban area.
  • It is emphasized that experience‑based knowledge of logistics planning, budget process and operational management is required.
  • Experience with preK-12 school operations (within transportation, security and/or nutrition) is preferred.

Essential Functions

• Provides vision, leadership, direction and expertise to support the success, requirements and needs for the offices of: 1) School Nutrition Services; 2) Safety and Security Services; and 3) Pupil Transportation and Fleet Management.
• Ensure that each respective office has processes that are effective, promote cost savings and ensure quality controls.
• Coordinate with department directors and senior staff to develop and execute budget tracking and reporting systems.
• Oversees operations for support operation offices to meet time, cost, and educational objectives with a customer‑service focus.
• Communicates on‑time and effectively on projects and programs to the school division and community.
• Coordinates stakeholder involvement in the planning, implementation, and evaluation of the major nutrition, security and transportation initiatives and projects.
• Serves and participates on respective committees, task forces and ad‑hoc groups with school, city, governmental and business partners.
• Ensures compliance with all procurement requirements per board policy, administrative regulations and directives and legal code. Supervises and evaluates assigned administrative, managerial, professional and support staff.
• Advises and informs the Superintendent, Chief Operating Officer, division administrators and School Board on support operational issues.
• Participates in ongoing training to enhance knowledge of state‑of‑the‑art operational advances.
• Prepares reports per school division, local, state and federal requirements.

Other Functions

• In collaboration with the Chief Operating Officer, establish operational goals and objectives in support of the Division Strategic Plan; assess needs, establish procedures; develop specific objectives and strategies; and implement the processes and procedures for the evaluation of each program office.
• Develops an operational framework for the division; establish procedures for monitoring its operation and make changes when necessary; maintain effective communication within the division; and develop personnel for maximum effectiveness.
• Develops department/office budgets based on an analysis of needs and awareness of availability of resources; develop priorities with budgetary limitations; and approve and monitor the expenditure of funds.
• Implements and interprets policy, practice and procedures and recommends changes for improvement to the Chief Operating Officer and executive cabinet.
• Performs a variety of special projects as requested, such as interventions in sensitive and controversial matters, and a variety of public relations and community relations activities.
• As an essential employee, must be available for contact after‑hours for emergencies and crisis events.
• Performs other duties as assigned to support the needs of the school division.

Knowledge, Skills and Abilities

• Must have knowledge of software, spreadsheets and word‑processing for project management.
• Must be skilled in working with an urban, economically‑diverse, multicultural community.
• Must have the ability to take initiative, accept responsibility and be held accountable; motivate staff and develop teamwork; deliver high quality customer service to stakeholders; and maintain effective working relationships with various stakeholders (staff, administrators, students, parents, outside agencies, business and community groups, and the public).

Compensation

• Placement on the Support Administrator 240 - SAS Grade 13, determined by The ACPS Support Administrator Salary Scale

FLSA Status

Exempt position - This position is classified as exempt, meaning it is not eligible for overtime pay under the Fair Labor Standards Act.

Clearances

• Criminal Justice Fingerprint/Background Clearance.
• Tuberculosis Skin Test.
• Public Health Compliance - Must follow safety and health protocols.