Executive Director of Operations Solutions Delivery & Shared Services - LH

Luminare Health Benefits Inc.; California; Remote; USD 136,000 - 256,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Pension plan

Paid time off

Parental leave

Disability insurance

Life insurance

Employee assistance program

Paid holidays

Tuition reimbursement

Job summary

Luminare Health Benefits Inc. is seeking an Executive Director, Solutions Delivery & Shared Services to lead Centers of Excellence for delivering operational capabilities across the organization nationwide.

You will drive on-time, on-budget execution of new and enhanced capabilities and guide readiness across operations teams. The role requires senior leadership experience in healthcare operations, strong process improvement skills, and a track record of financial and service improvements.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, Operations Management, Finance, or related field.
• 15+ years of progressive leadership experience in healthcare operations, TPA administration, payer operations, or solutions delivery.
• Demonstrated success leading large operational teams.
• Strong experience in process improvement, operational excellence, and performance management.
• Proven track record of delivering measurable financial, operational, and service improvements.
• Proven ability to influence executive-level decision making.
• Strong leadership qualities, including demonstrated ability to build strategic alignments and influence with internal constituents and external vendor partners

Responsibilities

• Lead centers of excellence for business delivery resources to implement/enhance operational capabilities.
• Ensure new/enhanced capabilities are delivered on-time and within budget, time, scope, and quality objectives.
• Oversee operations center of excellence resources for cross functional issue resolution, quality assurance, compliance, reporting services, and workforce/inventory management programs.
• Drive the execution engine for implementing and enhancing capabilities, process and system improvements; lead the center of excellence for functions that serve the entire operations organization.

Skills

Leadership

Strategic thinking

Influence

Operations management

Process improvement

Budgeting

Education

Bachelor's degree in Business, Healthcare Administration, Operations Management, Finance, or related field

MBA, MHA, or related advanced degree

Job description

Job Summary

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable.

The Executive Director, Solutions Delivery & Shared Services is responsible for leading centers of excellence for business delivery resources to implement/enhance operational capabilities including business solutions architects, business requirements, testing, business readiness, and training. This executive owns ensuring new/enhanced capabilities are delivered on-time and within budget, time, scope, and quality objectives; and, operational teams are prepared/ready to transition to the future state. Additionally, this executive is responsible for guiding and overseeing operations center of excellence resources for driving cross functional issue resolution, quality assurance, compliance, reporting services, and workforce/inventory management programs to operations organizations. This executive leader drives the execution engine for implementing and enhancing capabilities, process and system improvements; and, leads the center of excellence for functions that serve the entirety of the operations organization. These critical functions execute upon enterprise and operations strategic initiatives and provides resources and thought leadership to ensure quality, regulatory compliance, and access to data and reports to deliver business insight.

Minimum Requirements

• Bachelor's degree in Business, Healthcare Administration, Operations Management, Finance, or related field.
• 15+ years of progressive leadership experience in healthcare operations, TPA administration, payer operations, or solutions delivery.
• Demonstrated success leading large operational teams.
• Strong experience in process improvement, operational excellence, and performance management.
• Proven track record of delivering measurable financial, operational, and service improvements.
• Proven ability to influence executive-level decision making.
• Strong leadership qualities, including demonstrated ability to build strategic alignments and influence with internal constituents and external vendor partners
• Proven strong influencing, collaboration, and facilitation skills
• Proven ability to think strategically and act tactically
• 7+ years people leadership experience

Preferred Requirements

• MBA, MHA, or related advanced degree.
• Healthcare TPA, health plan, payer, or benefits administration experience.
• Lean, Six Sigma, or Operational Excellence certification.

This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.

EEO Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Pay Transparency Statement

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work.

• From health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• plus other incentives

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min to Max Range: $136,100.00 - $255,500.00 Exact compensation may vary based on skills, experience, and location.