Executive Director of Operations

Benchmark Senior Living; Waterbury (CT); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Paid holidays

Floating holidays

Meal program discount

Wellness programs

Healthcare benefits

401K with match

Life Insurance

Long-Term Disability

Job summary

Benchmark Senior Living seeks an Executive Director of Operations to lead a community, overseeing budget, occupancy goals, and staffing to deliver exceptional resident care. You will drive customer service and manage a loyal team, ensuring ethical, patient-centered operations.

The role requires years of management/healthcare experience and a focus on growth opportunities within a supportive, values-driven environment.

Qualifications

• Bachelor’s degree in Healthcare Administration, Hospitality Management, or Business preferred.
• 3-5 years of management or healthcare related experience.
• Having assumed a managerial role responsible for multiple disciplines.
• Budgeting and staffing experience.
• Proficiency with Windows applications such as Excel and Outlook.
• Ability to lift a minimum of 50 pounds.

Responsibilities

• Authorize all purchases, provide onsite sales support, and conduct monthly family meetings.
• Participate in training and development of new employees.
• Support seniors to live a better, more comfortable life.
• Be patient, understanding, and empathetic.
• Review bills and statements.
• Analyze revenue projections.
• Make adjustments when revenue sources decrease.
• Manage the Sales Director.
• Network with outside referral sources such as Hospital and Rehab personnel.
• Qualify prospects financially through credit reports, bank statements, etc.
• Review occupancy as it relates to staffing.
• Assist in hiring and recruitment processes.
• Handle all resident and family grievances.

Skills

Budgeting

Staffing

Excel

Outlook

Education

Bachelor’s degree

Tools

Excel

Outlook

Job description

Joining the Benchmark Senior Living team means putting your passion to work. Our associates feel a sense of belonging with the care that they provide, empowered by the open and reliable team that surrounds them. Our diverse and skilled workforce takes immense pride in a shared commitment: a devotion to providing caring and dedicated service. In our supportive environment, associates have the opportunity to learn and grow. With professional and personal training programs, as well as education for career advancement, we empower associates to explore their interests, feed their passion, and pursue growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!

If you are a driven, dedicated and goal-oriented individual with strong emotional intelligence and several years of management or healthcare experience, then join our team at Benchmark Senior Living! We are seeking a creative and hardworking person to assume the role of Executive Director of Operations at one of our communities. As the Executive Director of Operations, you will manage the community’s budget and occupancy goals as well as maintain appropriate staffing levels and drive overall customer service. If you are driven and have the necessary knowledge and experience to build and manage a loyal team, then Benchmark Senior Living may be the right place for you to make a difference!

Responsibilities

• As an Executive Director of Operations, you will authorize all purchases, provide onsite sales support, and conduct monthly family meetings
• You will participate in the training and development of new employees –implementing initiatives that will allow the community to run more effectively and efficiently
• You must be an ethical and honest individual who truly enjoys helping seniors live a better, more comfortable life
• You must be patient, understanding, and empathetic.
• Reviewing bills and statements
• Analyzing revenue projections
• Making adjustments when revenue sources decrease
• Managing the Sales Director
• Networking with outside referral sources such as Hospital and Rehab personnel
• Qualifying prospects financially through credit reports, bank statements, etc.
• Reviewing occupancy as it relates to staffing
• Assisting in the hiring and recruitment processes
• Handling all resident and family grievances

Requirements

• Bachelor’s degree; Degree in Healthcare Administration, Hospitality Management, or Business preferred
• 3-5 years of management or healthcare related experience
• Having assumed a managerial role that was responsible for multiple disciplines
• Budgeting and staffing experience
• Proficiency with Windows applications such as Excel and Outlook
• Ability to lift a minimum of 50 pounds

Benefits

• 8 paid holidays & 3 floating holidays
• Vacation and Health & Wellness Paid Time Off
• Discounted Meal Program
• Physical & Mental Health Wellness Programs
• Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield
• 401K Retirement Plan with Company Match
• Company-provided Life Insurance & Long-Term Disability

Benchmark Senior Living is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

We embrace and encourage our associates’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our associates unique.