Executive Director

Benchmark Senior Living; Framingham (MA); On-site; USD 114,000 - 154,000; Full time

Benefits offered by this job

8 paid holidays

Vacation and Health & Wellness PTO

Discounted Meal Program

Medical, Vision & Dental benefits

Job summary

Benchmark Senior Living is seeking an Executive Director of Operations to lead one community in Framingham, MA. The role involves managing the budget, occupancy goals, staffing, and delivering exceptional resident and family service.

The ideal candidate has healthcare or senior living management experience, a Bachelor’s degree in a related field, strong leadership, and a proven ability to drive performance, retention, and quality care.

Qualifications

• Bachelor’s degree in Healthcare Administration, Hospitality Management, or Business preferred.
• 3–5 years of management or healthcare experience.
• Experience managing multiple disciplines.
• Budgeting and staffing experience.
• Proficiency with Windows applications (Excel and Outlook).
• Ability to lift a minimum of 50 pounds.

Responsibilities

• Authorize purchases, provide onsite sales support, and conduct monthly family meetings.
• Train and develop new employees and implement efficiency initiatives.
• Manage budgets, occupancy goals, staffing levels, and deliver strong customer service.
• Hire and recruit staff; review bills and analyze revenue projections.
• Coordinate with outside referral sources such as hospitals and rehab personnel.
• Address resident and family grievances and ensure satisfaction.

Skills

Budgeting

Staffing

Leadership

Customer service

Training & development

Operations management

Excel

Outlook

Education

Bachelor’s degree in Healthcare Administration, Hospitality Management, or Business

Job description

The Branches of Framingham is looking for an Executive Director to join their team! Monday-Friday schedule with Manager on Duty rotation Salary: $134,000 plus lucrative bonus potential!

If you are a driven, dedicated and goal-oriented individual with strong emotional intelligence and several years of management or healthcare experience, then join our team at Benchmark Senior Living! We are seeking a creative and hardworking person to assume the role of Executive Director of Operations at one of our communities. As the Executive Director of Operations, you will manage the community’s budget and occupancy goals as well as maintain appropriate staffing levels and drive overall customer service. If you are driven and have the necessary knowledge and experience to build and manage a loyal team, then Benchmark Senior Living may be the right place for you to make a difference!

Responsibilities

• As an Executive Director of Operations, you will authorize all purchases, provide onsite sales support, and conduct monthly family meetings
• You will participate in the training and development of new employees –implementing initiatives that will allow the community to run more effectively and efficiently
• You must be an ethical and honest individual who truly enjoys helping seniors live a better, more comfortable life
• You must be patient, understanding, and empathetic.
• Reviewing bills and statements
• Analyzing revenue projections
• Making adjustments when revenue sources decrease
• Managing the Sales Director
• Networking with outside referral sources such as Hospital and Rehab personnel
• Qualifying prospects financially through credit reports, bank statements, etc.
• Reviewing occupancy as it relates to staffing
• Assisting in the hiring and recruitment processes
• Handling all resident and family grievances

Requirements

• Bachelor’s degree; Degree in Healthcare Administration, Hospitality Management, or Business preferred
• 3-5 years of management or healthcare related experience
• Having assumed a managerial role that was responsible for multiple disciplines
• Budgeting and staffing experience
• Proficiency with Windows applications such as Excel and Outlook
• Ability to lift a minimum of 50 pounds

Benefits

• 8 paid holidays & 3 floating holidays
• Vacation and Health & Wellness Paid Time Off
• Discounted Meal Program
• Physical & Mental Health Wellness Programs
• Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield
• 401K Retirement Plan with Company Match
• Company-provided Life Insurance & Long-Term Disability

Benchmark Senior Living is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

We embrace and encourage our associates’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our associates unique.