Executive Director, IT Infrastructure Cloud Operations

Duly Health and Care; Chicago (IL); On-site; USD 180,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision

Mental health support

Life & disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Adoption/surrogacy support

Job summary

Duly Health and Care is seeking an Executive Director to lead IT Infrastructure & Cloud Operations, modernizing data center, network, and cloud services while strengthening security with the CISO. You will manage enterprise-scale programs and vendor relationships to deliver reliable, secure technology at scale.

This role requires building and leading a high-performing team, aligning IT strategy with business goals, and driving continuous improvement across all locations.

Qualifications

• 15+ years of progressive IT leadership experience in enterprise infrastructure.

Responsibilities

• Lead enterprise IT infrastructure and cloud operations across locations.
• Partner with the CISO to strengthen cyber-risk posture and Zero Trust.
• Direct internal teams and vendors to deliver secure, available services.
• Define and execute strategic roadmap for hybrid/multi-cloud.
• Own KPIs for reliability, cost efficiency, and user experience.
• Ensure ITSM practices are mature and used.
• Collaborate on FinOps and tech investments.
• Build and retain high-performing teams; adopt AI-driven ops.
• Lead cross-functional transformations with minimal disruption.

Skills

IT leadership

Enterprise infrastructure

Cloud architecture

Vendor management

Regulatory compliance

Executive communication

Team building

Tools

Azure Hosting

Azure Virtual Desktop

Cisco

Velo SDWAN

Job description

At Duly Health and Care, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do. With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

Duly Health and Care is looking for an Executive Director to lead IT Infrastructure & Cloud Operations - owning data center, network, endpoint, and virtual desktop engineering for the largest multi-specialty provider system in the United States. This leader will modernize Duly's infrastructure and cloud footprint, strengthen its security posture in partnership with the CISO, and build a high-performing, accountable team. This role is a strong fit for an infrastructure and cloud leader who has driven enterprise-scale modernization, manages strategic vendor relationships with rigor, and is energized by building teams that deliver reliable, secure technology services at scale.

What You’ll Do

• Leads enterprise IT infrastructure and cloud operations — data center, network, endpoint, virtual desktop, service desk, and field services — ensuring reliable, secure technology services across all Duly locations.
• Partners with the CISO to strengthen Duly's cyber-risk posture through targeted technology investment, Zero Trust architecture principles, and continuous process improvement.
• Directs internal teams and strategic vendors/managed service providers to deliver and maintain secure, highly available infrastructure and cloud services.
• Defines and executes the strategic roadmap for enterprise technical architecture, including hybrid and multi-cloud strategy, infrastructure modernization, and automation.
• Owns operational KPIs across all infrastructure service lines, driving continuous improvement in reliability, cost efficiency, and end-user experience.
• Ensures mature, efficient use of ITSM practices — incident, request, problem, and change management — through modern platforms.
• Partners with Finance and senior leadership on cloud cost optimization (FinOps) and technology investment decisions that support Duly's growth.
• Builds, develops, and retains a high-performing infrastructure and cloud operations team, keeping skills current with evolving practices such as AI-driven operations (AIOps), automation, and modern endpoint management.
• Leads cross-functional transformation initiatives that modernize infrastructure while minimizing disruption to clinical and business operations.

What You’ll Bring

• 15+ years of progressive IT leadership experience, including enterprise infrastructure and operations.
• 10+ years leading complex, cloud-based (hybrid or multi-cloud) enterprise environments.
• Proven success leading enterprise technology organizations through modernization and transformation initiatives.
• Strong technical depth in infrastructure and cloud architecture, with the credibility to engage directly in technical design discussions.
• Experience managing strategic vendor and managed-services relationships, including technology selection and contract oversight.
• Experience operating within regulatory and compliance frameworks relevant to healthcare and finance, such as HIPAA, PCI DSS, and SOC 2.
• Exceptional communication skills, with experience presenting to executive leadership.
• Demonstrated success building, developing, and retaining high-performing technical teams.

Preferred

• Experience with Azure Hosting, Azure Virtual Desktop, Cisco, and Velo SDWAN.
• Experience in healthcare, multi-site, or other highly regulated environments.
• Familiarity with AI/automation-driven IT operations (AIOps) and FinOps practices.

If you are committed to putting our patients first and helping shape the future of care, you belong at Duly.

The compensation for this role includes a base pay range of $180,000 - $210,000, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Let’s start with what matters. People. Purpose. Care.

At Duly Health and Care, we believe healthcare works best when it’s personal, connected, and led by people who truly care. We are a physician-led medical group built on trusted relationships, teamwork, and a shared commitment to putting patients first in every decision we make. Our team members are caregivers, collaborators, problem-solvers, and leaders. Together, we show up with compassion, act with purpose, and take ownership of the care we deliver and the experience we create. Whether you’re caring directly for patients or supporting the teams who do, your role matters here, and your voice is valued. We listen with intention, work as one, and challenge ourselves to keep improving, not for recognition, but because our patients, families, and communities count on us.

Innovation at Duly isn’t about chasing what’s next for its own sake. It’s about finding better ways to deliver high-quality, affordable, and accessible care, today and into the future. If you’re looking for meaningful work, supportive teammates, and the opportunity to help shape the future of care while staying grounded in compassion and community, you’ll find your place at Duly.