Executive Director, Global Client Delivery Biotech

CLS Labcorp Central Laboratory Services Limited Partnership; Indianapolis (IN); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

401(k)

Paid Time Off (PTO) or Flexible Time

Tuition Reimbursement

Employee Stock Purchase Plan

Job summary

Labcorp in Indianapolis is seeking an Executive Director, Global Client Delivery Biotech to lead the Biotech Project Management organization and drive strategic client outcomes. The role oversees GSM, SDL, and RSC functions, aligns with Study Management, and partners with senior leadership across labs and operations.

You will champion technology-enabled transformation, invest in talent, and deliver high-quality results while traveling up to 30% internationally.

Qualifications

• Four (4) year degree.
• 7+ years in people leadership, leading leaders; 7+ years in central lab services or related pharma/biotech.
• 5+ years in change management.
• 5+ years in client relationship building.

Responsibilities

• Provide leadership for the Biotech Project Management organization (GSM, SDL, RSC).
• Attract, retain, and develop top talent; foster inclusive culture.
• Drive workforce planning and resource allocation aligned to budgets.
• Ensure performance metrics are set and monitored for outcomes.
• Lead strategic initiatives to strengthen client relationships and growth.
• Champion PM excellence and adoption of new technologies and AI-enabled tools.

Skills

People leadership

Change management

Client relationship

Global program management

Education

Bachelor's degree

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives.

Labcorp is hiring a hybrid Executive Director, Global Client Delivery Biotech to join our team at 8211 Scicor Drive, Indianapolis, Indiana, with the flexibility of a hybrid work schedule! Work Schedule Monday – Friday, day shift.

Job Responsibilities

Primary areas of focus: People: Provide an environment where people can build their careers, thrive, and continuously develop new skills and capabilities. Process: Drive a culture of continuous improvement and operational excellence through the adoption of technology, automation, data-driven decision making, and process innovation. Contribute to ongoing and sustainable improvements in quality, speed, and service delivery for the GSM, SDL, and RSC functions while ensuring alignment with the broader PM organization (Study Management, Maintenance, and Setup). Client: Deliver market-leading quality in an environment of increased regulatory scrutiny through a systematic quality program focused on continuous improvement, innovation, and client value creation. Technology & Innovation: Champion the evaluation and adoption of technologies, digital capabilities, and new ways of working that simplify processes, reduce manual effort, increase scalability, and enable teams to provide faster, more responsive, and differentiated service to clients.

Key Responsibilities

• Provide leadership and oversight for the Biotech Project Management organization, including the Global Study Manager (GSM), Study Design Lead (SDL), and Regional Study Coordinator (RSC) functions, ensuring alignment with organizational objectives, client expectations, and business growth strategies.
• Build, lead, and develop a high-performing organization by attracting, retaining, and developing top talent.
• Foster an inclusive, accountable, and engaging culture that supports employee growth, succession planning, and leadership development.
• Drive workforce planning and organizational readiness to support current operations and future growth while ensuring efficient use of resources and adherence to budget commitments.
• Accountable for the overall performance, quality, operational effectiveness, and business outcomes of the Biotech Project Management organization.
• Establish clear objectives and monitor performance metrics.
• Lead strategic resource planning and allocation to ensure optimal delivery performance, client satisfaction, and achievement of service level commitments across the portfolio.
• Ensure consistent governance, standardization, and continuous evolution of project management processes, procedures, and operating models to support scalability, quality, and operational excellence.
• Partner with senior leadership to develop and execute organizational strategies, business plans, and transformation initiatives that strengthen competitive advantage and support long‑term growth.
• Champion Project Management excellence across Labcorp by advancing PM capabilities, promoting best practices, and strengthening collaboration across business units and project management disciplines.
• Drive a culture of continuous improvement, innovation, accountability, and operational excellence.
• Leverage data, performance insights, and employee feedback to identify opportunities to improve quality, productivity, efficiency, and the overall client experience.
• Lead the evaluation, adoption, and optimization of technology, automation, digital tools, and AI‑enabled solutions to simplify processes, reduce manual effort, improve scalability, and create faster, more effective ways of serving clients.
• Act as a change leader to drive technology adoption and maximize business value from transformation initiatives.
• Identify and advance business growth opportunities, service enhancements, and strategic initiatives that strengthen client relationships, differentiate Labcorp in the marketplace, and contribute to revenue growth and operational performance.
• Create a client‑centric culture that focuses on delivering consistent, high‑quality outcomes through proactive risk management, continuous service enhancement, and operational excellence.
• Partner across the organization to remove barriers, accelerate issue resolution, and implement scalable solutions that strengthen client relationships and long‑term business growth.
• Serve as a senior leader and trusted partner across Central Labs, Commercial, Partnership Solutions, Operations, Technology, and other Labcorp business units to influence decisions, align priorities, and deliver integrated solutions that meet evolving client and market needs.
• Represent the Project Management organization with executive stakeholders internally and externally, providing thought leadership, driving organizational alignment, and advocating for investments that enhance client outcomes, operational effectiveness, and business growth.
• Up to 30% international travel

Minimum Qualifications

• Four (4) year degree
• 7 or more years in people leadership, leading leaders 7 or more years experience in central lab services, large pharma or biotech industry
• 5 or more years experience in change management
• 5 or more years experience in client relationship building

Preferred Qualifications

• Master Degree
• 5 or more years experience in project management within a central lab environment
• 3 or more years of experience in driving technology transformation (automation, AI, process optimization)

Additional Job Standards

• Demonstrated strong customer service skills.
• Excellent written, verbal, and interpersonal skills.
• Strong planning, organizational, and problem solving skills.
• Demonstrated ability to interact with, influence and inspire staff at all levels of the organization
• Inclusive and engaging presentation and communication skills
• Demonstrated leadership development capabilities em...ability to work collaboratively.
• Proven ability to inspire effective teamwork and motivate staff in a multi-regional matrixed environment
• Proven record of setting strategic goals for large organizations and driving implementation to achieve these goals.
• Knowledge of regulatory requirements in clinical or laboratory settings
• Strong negotiation skills to facilitate, guide and influence a unified approach within a global, cross‑functiona...environment
• Proven strength in planning, problem solving and organization
• Consistent track record of driving continuous improvement and achieving results through leadership

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including:

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.

• 401(k) Plan

For more detailed information, please click here.

Application window will close September 18, 2026.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.