Executive Director, Event & Guest Experience

ASM Global-SMG; Houston (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

ASM Global-SMG is seeking a Senior Director of Event and Guest Experience at NRG Park in Houston, Texas. This role requires strong project management and leadership abilities to ensure high-quality event outcomes across multiple venues.

The ideal candidate will have extensive experience in facility management and a proven track record of managing complex projects, making strategic decisions based on performance metrics and guest insights.

The position offers the opportunity to drive innovation and operational excellence at a premier public assembly facility.

Qualifications

• Minimum three years of progressive management experience, including direct supervision of director‑level staff.
• Considerable knowledge of safety regulations and federal, state or local laws.
• Ability to manage a facility of the same size and type.

Responsibilities

• Provide executive‑level project management oversight for multiple concurrent events.
• Conduct post‑event evaluations and lead continuous improvement initiatives.
• Serve as a senior leader in shaping the long‑term vision for event operations.

Skills

Excellent communication skills

Project management

Interpersonal skills

Organizational ability

Education

Bachelor’s degree from an accredited four‑year college or university

5 years related experience in facility management

Tools

Windows

Mac

Adobe

Excel

AutoCad

Job description

ASM Global-SMG is seeking a Senior Director of Event and Guest Experience at NRG Park in Houston, Texas. This role requires strong project management and leadership abilities to ensure high-quality event outcomes across multiple venues.

The ideal candidate will have extensive experience in facility management and a proven track record of managing complex projects, making strategic decisions based on performance metrics and guest insights.

The position offers the opportunity to drive innovation and operational excellence at a premier public assembly facility.