Outside Operations Manager

ASM Global-SMG; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

ASM Global-SMG is seeking an Outside Operations Manager for NRG Park in Houston, Texas. This role involves overseeing traffic operations, managing staffing for events, and ensuring compliance with safety and management policies. The ideal candidate will have strong organization skills and a client service-oriented attitude, with a Bachelor’s Degree and relevant experience in a supervisory role.

Candidates must be prepared to work irregular hours and adapt to various situations within this fast-paced environment.

Qualifications

• 4+ years of related experience in a supervisory or management position.
• Understanding of operational procedures and facility capabilities.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Oversee all aspects of traffic operations and event coordination.
• Assist management with staffing and training on procedures.
• Manage budgets and labor projections for events.

Skills

Effective working relationship

Client service orientation

Strong organization skills

Education

Bachelor’s Degree from an accredited four-year college or university

Tools

Windows

Word

Excel

Job description

Summary

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Outside Operations Manager at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome(“The” Astrodome), and NRG Arena. We are seeking a unique Outside Operations Manager to join our Outside Operations team.

Essential Duties and Responsibilities

• Oversee all aspects of traffic operations, including event coordination, parking lot set up/tear down, traffic control, filing permits for road closures, programming vehicle and pedestrian directional signage and permits for placement.
• Assist management with Staffing, which will include Parkers, Lead Parkers, Parking Supervisors, Gate Attendants, Gate Supervisors and Coordinators.
• Implement and train all employees on the outside operations procedures, preventive maintenance schedules, emergency plans, and safety/risk management policies that conform to NRG Park standards.
• Manage the preparation and negotiation of service agreements for parking services, maintenance, and other service agreements as needed.
• Review contracts for compliance with event and/or government specifications and NRG Park requirements.
• Assist in the preparation of the annual operating budget and recommend an annual capital budget for long‑range repairs and improvements to the parking lots.
• Authorize the requisition of equipment and supplies within budget guidelines.
• Manage labor projections for Gate Attendants, Parking staff and Outside Police to optimize proper traffic control and minimize labor expenses on all events within the projection guidelines.
• Perform daily audits and surveillance of parking gates, maintain all equipment, and handle ordering and maintaining all additional equipment needed for events.
• Maintain correspondence with all clients, subcontractors, and vendors. Work directly with all Event Managers to ensure all requests are handled effectively. Attend all meetings as required and stay current with new technology and methods to improve Parking Operations.
• Oversee credit card handling operations to include reconciliation, audit controls, roll‑stock inventory.
• May perform other duties as required.

Supervisory Responsibilities

Carry out supervisory responsibilities in accordance with all policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Maintain an effective working relationship with clients, patrons, employees, exhibitors, contractors, vendors, and others encountered in the course of employment.
• Accept accountability for own decisions, performance, and behavior.
• Maintain a client service‑oriented attitude.
• Maintain strong organization skills.
• Work outdoors and be exposed to the elements (heat, rain, etc.).
• Possess understanding of the operational procedures, facility capabilities, industry terminology, event‑related services, and technical requirements for the types of events anticipated at the facility.
• Understand and work from general instructions, specifications, blueprints, sketches, and preventive maintenance schedules.
• Follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility.
• Organize and prioritize work from event overviews and task lists to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Remain flexible and adjust to situations as they occur.
• Work long and irregular hours, including day, evening, weekends, and holidays.

Education and Experience

Bachelor’s Degree from an accredited four‑year college or university required. (4) years’ related experience and/or training in the public assembly industry in a supervisory or management position; or an equivalent combination of education and experience.

Skills and Abilities

Work independently, exercise judgement and initiative. Work in a fast‑paced environment.

Computer Skills

Operate a personal computer using Windows, Word, Excel, E‑mail, Internet, CAD/Drawing, Parking Systems software, and sign/graphic programs.

Other Qualifications

Be licensed to operate a motor vehicle in the United States.

Physical Demands

The employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Equal Opportunity Statement

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.