Executive Director, Enrollment Operations Systems & Technology

University of Miami; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

The University of Miami’s Division of Enrollment Management seeks an Executive Director, Enrollment Operations Systems & Technology – Central to lead all operational, technological, and data-driven efforts supporting the student lifecycle from inquiry through enrollment. This remote, senior role reports to the Vice President for Enrollment Management & Undergraduate Admission.

The role drives enterprise system implementations, governance, dashboards, predictive analytics, and cross-divisional

Qualifications

• Master's degree required or equivalent experience in higher education operations or IT leadership.
• Minimum 7 years of relevant experience in enrollment operations, admissions, or IT leadership.

Responsibilities

• Serve as chief operations officer for Enrollment Management, overseeing systems, technology and data initiatives.
• Provide executive leadership for Slate CRM, SIS, and online application platforms across undergraduate and graduate admissions.
• Lead enterprise system implementations, governance, and cross-divisional partnerships.
• Develop data governance, dashboards and predictive analytics to support enrollment planning and yield.
• Mentor and manage a team of staff and student workers; succession planning.
• Collaborate with cross-campus committees on technology strategy and process improvements.
• Represent enrollment operations in university-level meetings and strategic planning.

Skills

Strategic alignment

Financial management

Resource management

Adaptability

Team leadership

Technology & analytics

Communication

Education

Master's degree in relevant field

Tools

Slate CRM

SIS

Online application platforms

Job description

The University of Miami, Division of Enrollment Management, has an exciting opportunity for a full time Executive Director, Enrollment Operations Systems & Technology to work remote. The Executive Director, Enrollment Operations Systems & Technology - Central serves as the chief operations officer for the Division of Enrollment Management, reporting directly to the Vice President for Enrollment Management & Undergraduate Admission. The incumbent provides executive leadership and strategic oversight for all operational, technological, and data-driven initiatives that support the complete student lifecycle from inquiry through enrollment. The leader guides an integrated unit across systems and technology, student services, transfer evaluation, communications, and document management. This position drives enterprise system implementations, cross-divisional partnerships, and continuous process improvements for Undergraduate Admission, Graduate Admission, and DCIE. The Executive Director develops robust data governance frameworks, predictive analytics models, and institutional reports that directly advance recruitment, yield, and retention goals. The role delivers enterprise Slate CRM and admissions operational support to end users across campus units.

Core responsibilities:

• Serves as a senior advisor to the Vice President for Enrollment Management & Undergraduate Admission to support recruitment, marketing, admission, financial aid, and anti-melt strategies.
• Leads the strategic planning and operational execution for Undergraduate Admission, Graduate Admission, and DCIE to align workflows with institutional priorities.
• Provides strategic consultation on the graduate Slate CRM instance, collaborating with the Graduate School, UMIT, and program directors to define system governance and standardized practices.
• Directs long-term enterprise system strategies across Slate CRM, SIS, and online application platforms for undergraduate, graduate, and continuing education operations.
• Serves as the primary campus enrollment technology strategist, advising academic units on Slate functionality and workflow design.
• Collaborates on cross-divisional committees focused on technology strategy, data governance, and system integration across all admission units.
• Develops analytics dashboards, predictive models, and data strategies to support institutional enrollment planning and yield goals.
• Supervises and mentors a team of full-time staff and student assistants while establishing talent development and succession planning initiatives.
• Provides Slate CRM and admission system support, training, and troubleshooting to end users across diverse academic and student service departments.
• Manages software vendor relationships, oversees contract renewals with legal and procurement teams, and ensures system performance standards.
• Leads process optimization, quality assurance, and cross-campus stakeholder engagement to streamline operations and enhance the student experience.
• Oversees data collection, reporting, and compliance practices while serving as the primary operational liaison to IRSA and UMIT.
• Represents Enrollment Management in high-level university meetings, strategic planning initiatives, and national higher education forums.
• Ensures exceptional customer service for prospective students and families by monitoring service quality metrics, inquiry response workflows, and resolution times.
• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Core Qualifications:

• Master's degree in relevant field required.
• Minimum 7 years of relevant experience required.
• Strategic Alignment: Skilled in aligning departmental goals with enterprise-wide strategy and develops comprehensive strategic plans.
• Financial Management: Ensures fiscal responsibility, and optimization of financial performance.
• Resource Management: Ability to allocate resources and drive innovation and growth.
• Adaptability: Proven ability to adjust to changes and leads/inspires transformational change.
• Team Leadership: Ability to build and lead high-performing teams, manage complex projects, and ensure successful project delivery.
• Technology & Analytics: Understanding of technology, data analytics, and performance measurement to drive strategic decisions and identify opportunities.
• Communication: Ability to influence others, articulate strategic vision, and ensure clear and persuasive communication.
• Any relevant education, certifications and/or work experience may be considered.

The University of Miami is recognized as one of the nation’s premier research institutions and academic health systems and is among the largest employers in South Florida. With more than 20,000 faculty and staff, the University is committed to excellence and guided by a mission to positively impact the lives of students, patients, and communities locally and globally. We are dedicated to fostering a culture where every individual feels valued and empowered to contribute meaningfully. United by shared values, the University community works together to build an environment defined by purpose, collaboration, and service.

The University of Miami is an Equal Opportunity Employer.

Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status: Full time Employee Type: Staff

The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.