Executive Director, Digital Mortgage Platform

Morgan Stanley; Dallas (TX); On-site; USD 180,000 - 240,000; Full time

Job summary

Morgan Stanley in Dallas seeks an Executive Director to lead the strategy, design, and delivery of Home Loans' digital tools and platform, focused on redesigning the online client experience. You will collaborate with Home Loans management, the Digital team, Technology, and external partners to manage a pipeline of technology initiatives driving growth and client satisfaction.

The role requires 10–15 years in mortgage product management or related areas, strong cross-functional leadership, and a

Qualifications

• 10–15 years of professional experience in mortgage product management, digital product/platform delivery, or related change management roles.
• Experience in Consumer Banking, Mortgage, Wealth Management, or top-tier consulting firms is a plus.
• Demonstrated success leading cross-functional, strategic initiatives, including digital platform or online experience redesign efforts.
• Experience helping organizations plan and manage change to meet strategic goals.
• BA/BS required.

Responsibilities

• Lead the strategy, design, and end-to-end delivery of Home Loans' digital tools and platform, from inception through implementation.
• Own the redesign of the online client experience, translating client, Advisor, and Sales feedback into a clear digital product roadmap.
• Drive analysis and recommendations based on data, client and Advisor input, Sales feedback, and Legal / Compliance / Risk guidance.
• Lead cross-functional working groups to evaluate current digital processes and design new solutions that improve performance and the client experience.
• Partner closely with the Digital and Technology teams on tech deliverables, priorities, and roadmap sequencing.
• Contribute to budget requests and the tech roadmap as they relate to successful implementation of new digital products and platform enhancements.
• Develop relationships with key stakeholders to ensure collaboration, alignment, and agreement on all digital initiatives.
• Establish clear, measurable goals and performance targets for digital initiatives, incorporating them into management dashboards, scorecards, and reporting.
• Design and execute communication and implementation plans to gain leadership, team, Legal, Compliance, and other stakeholder buy-in for platform changes.
• Work with members of Home Loans to create communications and training materials supporting the rollout of new digital tools and platform capabilities.
• Communicate with senior leadership on product, project, and platform updates.
• Manage a team, providing support and guidance toward achieving shared business objectives.
• Stay abreast of industry trends in digital mortgage and client experience, and their impact on the business.

Skills

Digital product management

Team management

Cross-functional leadership

Data-driven decision making

Relationship building

Communication & presentation

Project management

Microsoft Office

Education

BA/BS

Tools

Microsoft Office

Job description

Morgan Stanley in Dallas seeks an Executive Director to lead the strategy, design, and delivery of Home Loans' digital tools and platform, focused on redesigning the online client experience. You will collaborate with Home Loans management, the Digital team, Technology, and external partners to manage a pipeline of technology initiatives driving growth and client satisfaction.

The role requires 10–15 years in mortgage product management or related areas, strong cross-functional leadership, and a