Executive Director, Digital Mortgage Experience

Morgan-Stanley; Dallas (TX); On-site; USD 150,000 - 250,000; Full time

Job summary

Morgan Stanley is seeking an Executive Director to lead the strategy, design, and end-to-end delivery of Home Loans' digital tools and platform. You will own the online client experience redesign and translate client and advisor feedback into a clear roadmap.

In this role you will drive data-informed decisions, manage cross-functional teams, and partner with Digital and Technology to sequence roadmaps and budgets, ensuring alignment with risk, compliance, and client service goals.

Qualifications

• 10–15 years of professional experience in mortgage product management or digital delivery.
• Experience leading cross-functional strategic initiatives and digital platform redesigns.
• Proven ability to coach teams and manage stakeholders.

Responsibilities

• Lead strategy, design, and end-to-end delivery of Home Loans' digital tools and platform.
• Own the redesign of the online client experience with a clear product roadmap.
• Collaborate with Digital, Technology, Legal, and Compliance to align initiatives.

Skills

Cross-functional leadership

Digital product development

Product management

Platform delivery

Data-driven decision making

Project management

Microsoft Office

Communication skills

Team leadership

Education

BA/BS required

Tools

Microsoft Office

Job description

Morgan Stanley is seeking an Executive Director to lead the strategy, design, and end-to-end delivery of Home Loans' digital tools and platform. You will own the online client experience redesign and translate client and advisor feedback into a clear roadmap.

In this role you will drive data-informed decisions, manage cross-functional teams, and partner with Digital and Technology to sequence roadmaps and budgets, ensuring alignment with risk, compliance, and client service goals.