Head of Digital Home Loans Experience

Morgan Stanley; Purchase (NY); On-site; USD 150,000 - 250,000; Full time

Job summary

Morgan Stanley is seeking an Executive Director to lead the strategy, design, and delivery of Home Loans' digital tools and platform, focusing on redesigning the online client experience.

This role sits within the Home Loans Product Development and Client Experience Group and collaborates with management, the Digital team, Technology, and external partners to manage a robust tech roadmap and successful implementation.

Qualifications

• 10–15 years of mortgage product management or digital product delivery experience.
• Experience leading cross-functional, strategic initiatives including digital platform or online experience redesigns.
• BA/BS required.

Responsibilities

• Lead strategy, design, and end-to-end delivery of Home Loans' digital tools and platform.
• Own redesign of online client experience with a clear digital product roadmap.
• Drive data-driven analysis and recommendations based on client, advisor, and compliance input.
• Lead cross-functional groups to improve digital processes and client experience.
• Partner with Digital and Technology teams on tech deliverables and roadmap sequencing.
• Develop relationships with stakeholders to ensure collaboration and alignment on digital initiatives.

Skills

Digital product management

Team management

Data-driven decision making

Stakeholder management

Communication skills

Project management

Microsoft Office

Detail orientation

Coaching others

Education

BA/BS degree

Tools

Excel

PowerPoint

Microsoft Office

Job description

Morgan Stanley is seeking an Executive Director to lead the strategy, design, and delivery of Home Loans' digital tools and platform, focusing on redesigning the online client experience.

This role sits within the Home Loans Product Development and Client Experience Group and collaborates with management, the Digital team, Technology, and external partners to manage a robust tech roadmap and successful implementation.