Executive Director, Customer Experience & Brand Communications

Comcast Advertising; Philadelphia (Philadelphia County); On-site; USD 150,000 - 230,000; Full time

Job summary

Comcast is seeking an Executive Director of Customer Experience Communications in Philadelphia to lead the development and execution of our consumer public relations strategy for product experiences. You will manage a senior team, serve as a primary spokesperson, and partner with executive leadership to protect and promote the Comcast brand.

The role requires on-record media experience, crisis management readiness, and the ability to drive proactive campaigns across cross-functional teams while

Responsibilities

• Serve as the primary communications executive responsible for communicating Comcast's product vision/strategy to external media audiences.
• Lead the corporate communications team that is 100 percent focused on telling Comcast's product story and promoting/protecting the Comcast brand externally.
• Create corporate communications strategies to proactively position Comcast's products throughout the year; work closely to advise senior executives and business leaders to achieve desired results.
• Develop excellent press relationships with traditional and new media, communicate with national publications and secure national stories that communicate key messages about the Comcast converged products.
• Manage team of directors, managers and coordinators; provide appropriate direction in proactive and crisis communications as well as career development opportunities and support.
• Provide senior guidance to product communications teams and executives in crisis communications situations; manage crises directly as needed (on/off hours).
• Manage cross-functional teams to execute proactive communications campaigns.
• Provide guidance to field communications leaders and corporate teams (analyst relations, internal communications and investor relations) on consumer product communications.
• Consistent exercise of independent judgement and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Skills

Executive Leadership

Strategic Planning

Mergers and Acquisitions

Stakeholder Management

Business Analysis

Partnership Development

Financial Analysis

Job description

Comcast is seeking an Executive Director of Customer Experience Communications in Philadelphia to lead the development and execution of our consumer public relations strategy for product experiences. You will manage a senior team, serve as a primary spokesperson, and partner with executive leadership to protect and promote the Comcast brand.

The role requires on-record media experience, crisis management readiness, and the ability to drive proactive campaigns across cross-functional teams while