Executive Director - Clinical Operations (Arizona)

Eye Care Partners Career Opportunities; Phoenix (AZ); On-site; USD 150,000 - 210,000; Full time

Job summary

EyeCare Partners is seeking an Executive Director, Regional Operations to lead a portfolio of ophthalmology practices with hands-on leadership during stabilization or transformation. You will drive performance improvement and operational excellence while partnering with a Regional VP across markets.

The ideal candidate has extensive multi-site practice management experience, strong financial acumen, and a proven ability to influence physician leaders and deliver measurable business results.

Qualifications

• Significant multi-site physician practice management experience.
• Ability to travel extensively throughout the region (60–75%).
• Proven track record in turnaround and performance improvement.
• Strong financial, operational, and analytical skills.
• Ability to influence physician leaders and build partnerships.
• Experience guiding organizations through growth and transformation.

Responsibilities

• Serve as the primary operational partner to the Regional Vice President across markets.
• Lead assessments to identify performance gaps, opportunities, and risks.
• Develop and execute market-specific action plans for improvement.
• Provide executive leadership and stabilization for underperforming practices.
• Ensure execution of priorities, standards, and strategic initiatives.
• Monitor KPIs and address operational challenges proactively.
• Act as interim operational leadership during transitions when needed.
• Leverage data to remove barriers and improve revenue, EBITDA, and utilization.
• Build leadership capability through coaching and recruitment.
• Collaborate with Finance, HR, Marketing, Managed Care, IT, and others.
• Lead initiatives in onboarding, referral growth, patient access, and ASC performance.

Skills

Multi-site mgmt

Travel 60-75%

Turnaround leadership

Financial acumen

Influence physician leaders

Change leadership

Education

Bachelor’s degree in Healthcare Administration

MBA or MHA

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

SUMMARY

The Executive Director, Regional Operations serves as the operational leader and strategic partner to the Regional Vice President, driving performance improvement, operational excellence, and growth across a portfolio of ophthalmology practices. This executive-level role provides hands‑on leadership to markets requiring operational stabilization, leadership support, performance acceleration, or strategic transformation.

The ideal candidate is a highly accomplished healthcare operations executive with extensive multi‑site practice management experience, strong financial acumen, and a proven ability to lead through influence, ambiguity, and change while delivering measurable business results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as the primary operational partner to the Regional Vice President across assigned markets.
• Lead operational assessments to identify performance gaps, opportunities, and risks.
• Develop and execute market‑specific action plans that drive sustainable operational and financial improvement.
• Provide executive leadership and stabilization support for underperforming practices and markets.
• Ensure consistent execution of organizational priorities, operational standards, and strategic initiatives.
• Monitor key performance metrics and proactively address operational challenges before they impact results.
• Function as interim operational leadership during leadership transitions when necessary.
• Leverage operational and financial data to identify opportunities, remove barriers, and improve overall business performance related to revenue growth, EBITDA, labor productivity, expense management and utilization.
• Build leadership capability throughout the region by coaching, developing and recruiting high performing teams. Promoting a culture of operational excellence, collaboration, and continuous improvement
• Collaborate effectively with corporate and regional functional teams, including Finance, HR, Marketing, Managed Care, RCM, Supply Chain, IT and Contact Center Operations.
• Lead and support regional initiatives related to:
  • New physician onboarding and productivity ramp‑up
  • Referral growth and optimization
  • Patient access improvement
  • Capacity planning and utilization
  • Ambulatory Surgery Center (ASC) performance
  • Retina and glaucoma service line growth
  • Interventional ophthalmology adoption
  • Drug utilization optimization
  • Patient recall and reactivation programs
  • Acquisition due diligence
  • Post‑acquisition integration
  • Market expansion and growth strategies
  • Deployment of operational best practices

QUALIFICATIONS

• Significant multi‑site physician practice management experience.
• Ability to travel extensively throughout the assigned region (60–75%).
• Demonstrated success leading turnaround, recovery, and performance‑improvement initiatives.
• Strong financial, operational, and analytical skills.
• Proven ability to influence physician leaders and build collaborative partnerships.
• Experience leading organizations through change, growth, and transformation.

EDUCATION AND/OR EXPERIENCE

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field.
• MBA, MHA, or related advanced degree.
• Minimum of 10 years of progressive healthcare operations leadership experience.
• Ophthalmology practice management experience.
• Ambulatory Surgery Center (ASC) operations experience.
• Retina, glaucoma, or other surgical specialty experience.
• Experience within a private equity‑backed healthcare organization.
• Mergers and acquisitions integration experience.
• Lean, Six Sigma, or other process improvement training.
• Advanced data analytics and performance management expertise.

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand, walk, sit, reach with arms and hands, talk and hear. The individual must occasionally lift and/or move up to 50+ pounds. Specific vision abilities required for this job include close vision, distance vision and ability to adjust focus.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.