Executive Director, Business Transformation, Meritain Health

CVS Health; Hartford Township (OH); On-site; USD 180,000 - 240,000; Full time

Job summary

CVS Health Meritain Health is seeking an Executive Director, Business Transformation to lead a multi-year transformation program aligning business priorities with technology investments. You will partner with tech leadership to drive governance, resource alignment, and value realization across complex initiatives.

The role requires establishing roadmaps, program scope, milestones, and executive reporting, while fostering collaboration and change readiness across the organization.

Qualifications

• 12+ years of progressive leadership experience in business transformation, strategy execution, operational excellence, program management, consulting, or technology-enabled change initiatives.
• 10+ years of experience leading large-scale, cross-functional transformation programs with enterprise-wide impact.
• Mastery of enterprise business transformation leadership, including strategy, operating model design, governance, roadmap development, execution, and value realization across complex, multi-year initiatives.
• Deep expertise in technology-enabled transformation, with demonstrated success translating business strategy into prioritized capabilities, requirements, and scalable solutions that improve operational performance and customer outcomes.
• Strong strategic planning and program leadership skills, including prioritization, resource allocation, risk and dependency management, performance measurement, and delivery of measurable business results.
• Executive-level stakeholder management and influence, with the ability to align senior leaders, facilitate complex decision-making, and drive

Responsibilities

• Lead the business transformation function, partnering closely with technology leadership to deliver a multi-year transformation program aligned with organizational strategy and business objectives.
• Establish and oversee the transformation roadmap, including program scope, sequencing, milestones, business readiness, and value realization.
• Translate business strategy into prioritized capabilities, requirements, operating model changes, and delivery plans in partnership with business and technology leaders.
• Maintain executive-level visibility into transformation progress, risks, dependencies, organizational readiness, and business outcomes.
• Design and manage governance structures, decision-making forums, executive reporting, dependency management, and escalation processes.
• Lead cross-functional efforts related to process redesign, business readiness, change management, stakeholder engagement, communications, training, and adoption.
• Define and monitor key performance indicators, adoption metrics, benefits realization measures, and operational performance indicators.
• Identify and mitigate transformation risks, resource constraints, organizational impacts, and readiness gaps to support successful execution.
• Communicate priorities, progress, decisions, risks, and impacts to executive sponsors, business leaders, technology teams, and key stakeholders.
• Build and develop a high-performing transformation team capable of leading complex, technology-enabled change initiatives.
• Drive accountability through clear performance expectations, coaching, talent development, and performance management.
• Foster a culture of collaboration, transparency, continuous improvement, and accountability for measurable business results.

Skills

Leadership

Strategy execution

Program management

Change management

Cross-functional leadership

Stakeholder management

Governance

Enterprise transformation

Operational excellence

Technology-enabled change

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

Meritain Health, an Aetna Company, is a third-party administrator (TPA) primarily serving self-funded employers. We are one of the nation's largest administrators of health benefits. Meritain Health offers the resources of a national carrier and the unmatched flexibility and service of an independent, local administrator and includes our Pharmacy Benefits Manager.

The Executive Director, Business Transformation will lead the strategy, governance, and execution of a multi-year business and technology transformation designed to advance Meritain's strategic priorities, improve operational performance, enhance the customer experience, and support scalable growth. This leader will serve as a strategic partner to the executive team and key stakeholders, ensuring business priorities are aligned with technology investments and delivery.

The role is responsible for establishing and overseeing the transformation roadmap, operating model, governance framework, business readiness, and change management strategies required to achieve measurable business outcomes. Working closely with business and technology leaders, the Executive Director will drive initiative prioritization, resource alignment, implementation planning, and value realization across the transformation portfolio.

Key Responsibilities

• Lead the business transformation function, partnering closely with technology leadership to deliver a multi-year transformation program aligned with organizational strategy and business objectives.
• Establish and oversee the transformation roadmap, including program scope, sequencing, milestones, business readiness, and value realization.
• Translate business strategy into prioritized capabilities, requirements, operating model changes, and delivery plans in partnership with business and technology leaders.
• Maintain executive-level visibility into transformation progress, risks, dependencies, organizational readiness, and business outcomes.
• Design and manage governance structures, decision-making forums, executive reporting, dependency management, and escalation processes.
• Lead cross-functional efforts related to process redesign, business readiness, change management, stakeholder engagement, communications, training, and adoption.
• Define and monitor key performance indicators, adoption metrics, benefits realization measures, and operational performance indicators.
• Identify and mitigate transformation risks, resource constraints, organizational impacts, and readiness gaps to support successful execution.
• Communicate priorities, progress, decisions, risks, and impacts to executive sponsors, business leaders, technology teams, and key stakeholders.
• Build and develop a high-performing transformation team capable of leading complex, technology-enabled change initiatives.
• Drive accountability through clear performance expectations, coaching, talent development, and performance management.
• Foster a culture of collaboration, transparency, continuous improvement, and accountability for measurable business results.

Required Qualifications

• The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment. This position offers broad exposure to all aspects of the company's business, as well as significant interaction with all the business leaders. The candidate will be expected to have the following key attributes:
• 12+ years of progressive leadership experience in business transformation, strategy execution, operational excellence, program management, consulting, or technology-enabled change initiatives.
• 10+ years of experience leading large-scale, cross-functional transformation programs with enterprise-wide impact.
• Mastery of enterprise business transformation leadership, including strategy, operating model design, governance, roadmap development, execution, and value realization across complex, multi-year initiatives.
• Deep expertise in technology-enabled transformation, with demonstrated success translating business strategy into prioritized capabilities, requirements, and scalable solutions that improve operational performance and customer outcomes.
• Strong strategic planning and program leadership skills, including prioritization, resource allocation, risk and dependency management, performance measurement, and delivery of measurable business results.
• Executive-level stakeholder management and influence, with the ability to align senior leaders, facilitate complex decision-making, and drive