Executive Director, Ambulatory Care Operations

Roswell Park Cancer Institute; United States; On-site; USD 137,000 - 167,000; Full time

Job summary

Roswell Park Comprehensive Cancer Center is seeking an Executive Director for Ambulatory Care Operations. The role leads ambulatory and outpatient operations across multiple sites, partnering with the President & CEO and senior executives to advance strategy, growth, and high-reliability operations.

The incumbent oversees ambulatory quality, patient safety, accreditation readiness, budget development, and revenue integrity, driving cross-functional change and workforce engagement.

Qualifications

• Doctoral degree with 18 months supervisory/administrative experience or more.
• Master’s degree with 18 months supervisory/administrative experience or more.
• Bachelor’s degree with 18 months supervisory/administrative experience or more.
• Any combination showing ability to perform executive duties; at least a bachelor’s and 18 months supervisory experience.

Responsibilities

• Provide enterprise leadership for ambulatory and outpatient operations across sites.
• Partner with President/CEO, VPs, physicians and executives to advance strategy and performance.
• Lead system-wide ambulatory planning, execution, and optimization for access, quality and safety.

Education

Doctoral degree with executive-level experience

Master’s degree with executive-level experience

Bachelor’s degree with executive-level experience

Combination of education/experience

Tools

Epic EHR system

PC-based office software

Job description

Executive Director, Ambulatory Care Operations

Job Type: Regular Company: Roswell Park Comprehensive Cancer Center Department: Practice Administration Time Type: Full time Weekly Hours: 40 FTE: 1 Shift: First Shift (United States of America)

The starting annual salary for this position is $152,241 commensurate with experience and this will include a full comprehensive state benefits package.

Summary

Serves as a enterprise leader responsible for the strategic, operational, financial, quality, and workforce performance of Roswell Park's ambulatory and outpatient operations across multiple sites and service lines. Acts as a key operational partner to the President & CEO, Vice Presidents, physician leaders, and senior executives to advance institutional strategy, growth, and high‑reliability operations. Exercises substantial independent judgment in leading system‑wide ambulatory planning, execution, and optimization to improve access, quality, patient experience, workforce engagement, financial performance, and regulatory compliance. Accountable for enterprise ambulatory quality, patient safety, accreditation readiness, budget development, expense management, and revenue integrity. Develops and governs organization‑wide policies, operating models, and performance standards with broad institutional impact; leads cross‑functional change initiatives; and chairs interdisciplinary committees. Provides executive oversight of leadership development, succession planning, and culture across ambulatory operations, and serves as a senior institutional advisor and representative on ambulatory operational priorities.

Qualifications

Required Education and Experience

License Requirement

Recognized licensure, if required, to perform the functions of the position.

• 1. Doctoral degree and the equivalent of two (2) years of progressively responsible senior-level experience including eighteen (18) months experience in a supervisory, administrative, consultative, managerial or executive capacity; or
• 2. Master’s degree and the equivalent of four (4) years of progressively responsible senior-level experience including eighteen (18) months experience in a supervisory, administrative, consultative, managerial or executive capacity; or
• 3. Bachelor’s degree and the equivalent of six (6) years of progressively responsible senior-level experience including eighteen (18) months experience in a supervisory, administrative, consultative, managerial or executive capacity; or
• 4. Any combination of education/experience/training that demonstrates the ability of the individual to perform executive-level duties and fulfill the responsibilities of the Executive Director. However, all candidates must possess a minimum of a Bachelor's degree and have the equivalent of at least eighteen (18) months' experience in a supervisory, administrative, consultative, managerial or executive capacity; stated in 1, 2, or 3 above.

NOTE: Degrees must be conferred by an accredited school, college, or university, or by an institution recognized by Roswell Park Comprehensive Cancer Center and/or Health Research Incorporated as adhering to acceptable educational standards.

Master’s degree and the equivalent of ten (10) years of full-time experience of progressively responsible senior-level experience including eighteen (18) months experience in a supervisory, consultative, managerial or executive capacity; or

Bachelor’s degree and the equivalent of twelve (12) years of full-time experience of progressively responsible senior-level experience including eighteen (18) months experience in a supervisory, consultative, managerial or executive capacity.

• Demonstrated experience with Epic electronic health record in an operational leadership capacity, including workflow optimization, implementation, and performance improvement.
• Proficiency with current PC-based office software, E-mail and internet search functions.
• Excellent analytic skills, oral and written communication skills and people skills.
• Working knowledge of word processing, presentation and information management software.
• Ability to manage positions, set multiple priorities for projects, understand operational issues, and pursue financial management.
• Ability to communicate in writing and orally to members of the staff, other professionals and the public.
• Proficiency in Current PC based office software, email, and internet functions.
• Proficiency in word processing, presentation, and information management software.

Equal Employment Opportunity Statement

Roswell Park Cancer Institute Corporation (RPCIC) is committed to equal employment opportunity. We do not discriminate against employees, applicants, or job seekers on the basis of any characteristic protected by applicable federal, state, or local law. Employment decisions are based on qualifications, performance, and business needs. We are committed to maintaining a fair, respectful workplace where employees are valued for the