Executive Director

Hallkeen-Assisted-Living-Communities; Walpole (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

HallKeen Assisted Living Communities is seeking an Executive Director to lead the day-to-day operations of the Community with full P&L responsibility. You will plan, implement, and evaluate all aspects of operations and recruit and train team members.

You will supervise staff, maintain high customer satisfaction, and ensure compliance with EOEA and OSHA regulations while driving budgets and strategic initiatives.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Five to seven years of management in skilled or assisted living facilities.
• Experience building sales and meeting financial goals.
• Experience in recruiting and training staff.
• Ability to manage operations with EOEA and OSHA compliance.

Responsibilities

• Lead day-to-day community operations with full P&L responsibility.
• Recruit, train, and supervise staff while ensuring regulatory compliance.
• Develop strategies for labor, occupancy, expenses, and service quality.
• Maintain high customer satisfaction and safety standards.
• Collaborate with corporate and regional teams for goals and budgets.
• Oversee marketing activities to increase census and occupancy.
• Ensure move-in and leasing processes meet fair housing standards.
• Act as liaison between field operations and corporate resources.

Skills

Business administration

Healthcare administration

Operations management

Staff recruitment and training

Performance management

Facilities management

Microsoft Excel

Microsoft Word

Licensed administrator

Driver's license

Education

Bachelor's degree in business administration, healthcare administration, or related subject

Tools

Microsoft Excel

Microsoft Word

Job description

Description

The Executive Director is responsible for leading the day-to-day operations of the Community, including full P&L responsibility. The Executive Director plans, implements, and evaluates all aspects of operations. Recruits and trains team members.

Supervises employees in order to create and maintain a highly functioning team environment. Has a direct supervisory responsibility for team members. Maintains high customer satisfaction and ensures a quality-oriented workforce. Complies with all local, state, and federal regulations. Focuses on creating a safe working and living environment.

Duties and Responsibilities

• Lead the development and implementation of all strategies and tactics for the community consistent with HallKeen Assisted Living Communities, LLC’s corporate objectives. Regularly communicates performance with Regional Vice President or Regional Director of Operations.
• Develop and implement successful strategies regarding labor, occupancy, mix, expenses, and quality of services, and review and redirect activity, if necessary.
• Insure adherence to the Resident’s Bill of Rights.
• Interview, hire, orient, train, supervise, discipline and evaluate staff in compliance with EOEA regulations.
• Constantly assess resident needs in relation to staff needs as a basis for determining priorities in designing an ongoing evaluation program.
• Comply with all aspects of operation, including personnel practices, in accordance with HallKeen Assisted Living Communities, LLC’s policies and federal, state and local regulations.
• Assist in the development of operational budgets and capital requirements, including forecasting and approving all expenses.
• Act as liaison between field operations and corporate. Builds strong relationships with corporate resources.
• Is active in local community activities. Establishes networks and resources for resident referrals.
• Performs regular reviews of and makes recommendations on all aspects of building construction and preventative maintenance.
• Able to work in various positions at community and willing to fill in as needed.
• Builds a high performing team and keeps morale high.
• Meets financial management requirements for the community.
• Maintains safe working and living environment in compliance with OSHA and EOEA regulations.
• Performs scheduled marketing activities, resulting in increased census.
• Ensures that move-in and leasing process is complete, accurate, and complies with Fair Housing and EOEA standards.
• May perform other duties as assigned.

Required Behavior:

• Exhibits judgment in leading others to meet business objectives and job requirements.
• Able to take action in solving problems while exhibiting judgment and a realistic understanding of the issues. Able to use reason and act professional even when dealing with difficult situations.
• Able to define realistic, specific goals and objectives. Able to define task and deliverables necessary to meet goals.
• Able to clearly present information through the spoken word. Can accurately communicate, providing the necessary level of detail even under stressful or demanding conditions.
• Able to relate to routine operations in a manner that is consistent with existing solutions to problems. Conforms to and communicates established policies and procedures.
• Builds and maintains productive, work-focused relationships with team, residents, and their families, corporate, regional and divisional resources and within the community.
• Able to work with people in such a manner as to build high morale and group commitments to goals and objectives.
• Able to work non-traditional hours as needed
• Participate in outside networking events in the surrounding community to foster excellent working relationships with outside referral sources.

Physical Demands

• Physically able to move at least 20 lbs. without assistance.
• Physically able to bend, reach, and work in small areas.
• Physically able to push and pull equipment and furnishings.

Requirements

• A Bachelor’s degree in business administration, healthcare administration, or related subject is required.
• A minimum of five to seven years related business experience in skilled, assisted living, or retirement living facility/community management. Successful history of building sales and meeting financial goals.
• Three – five years experience in operations management with demonstrated success in meeting financial goals specific to retirement living, assisted living, long term care or related fields such as hospitality.
• Demonstrated success in operating or maintaining a quality, customer service workforce.
• Experience in recruiting and training others.
• Understanding of facilities management.
• Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the company.
• Basic knowledge of computer systems, particularly Microsoft Excel and Word.
• Licensed as an administrator for assisted living in states requiring such a license.
• Valid driver’s license.