Executive Director

Harmony Senior Services, LLC; Roanoke (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Harmony Senior Services, LLC in Roanoke, Virginia, is seeking an Executive Director to assume full responsibility for community operations, marketing, and financial functions in line with company policies and applicable laws. The role requires leadership of a cross-functional team, fiscal stewardship, and regulatory compliance.

You will oversee budgeting, staffing, risk assessments, family communication, and maintenance initiatives while driving census growth and resident satisfaction.

Qualifications

• Bachelor’s degree with at least 3 years’ experience as an Executive Director.
• Active administrative license for the state of employment.
• Proven success managing all aspects of senior community operations.
• Strong sales leadership and customer service skills.
• Ability to lead a management team and develop staff.
• Financial management proficiency and budget oversight.
• Knowledge of state/federal regulations.
• Willingness to work flexible hours, including evenings and weekends.
• Live within 30 miles of assigned community.

Responsibilities

• Oversee all hiring practices to ensure compliance with local, state and federal laws.
• Review monthly financials with department heads and prepare variance reports.
• Develop and oversee marketing plan implementation.
• Maintain good relations with regulatory agencies.
• Oversee risk assessments and family/physician communications.
• Oversee Resident Council Meetings and Residents' Grievance Process.
• Oversee resident move-in process and satisfaction surveys.
• Ensure enforcement of Resident Bill of Rights.
• Perform daily rounds to ensure clean premises and proper furniture placement.
• Oversee maintenance programs and capital improvements.

Skills

Sales leadership

Customer service

Financial management

Budgeting

Leadership

Staff development

Regulatory compliance

Communication

Project management

Problem solving

Relationship building

Education

Bachelor's degree

Job description

Executive Director# Careers Home## Executive DirectorApply: Roanoke, Virginia: Full time: Posted Today: JR-0050544402 Pheasant Ridge Road, Roanoke, Virginia 24014# Job DescriptionThe Executive Director shall have full responsibility for the operation and management of the community and for all marketing, business, and financial functions of the community in accordance with the policies of the management company, the Owners, and Federal/State/Local laws and regulations.Oversee all hiring practices to ensure that the facility is in compliance with local, state and federal lawsEnsure that staff is hired within budgetary guidelinesParticipate in preparation of the community budgetTrain all department heads on maintaining a budget and oversee budgetary compliance in each department, while also maintaining effective levels of care and primary resident day expense obligation.Review monthly financials with all department heads and prepare a variance report in keeping with company guidelines. Develop plans of correction as neededLead approval process for all contracts for any services in the communityAchievement of NOI.Comply with all local/state/federal regulations and stay aware of relevant changes and updatesPlan for and manage the survey process and prepare all plans of correctionMaintain good relations with Local/State regulatory agenciesOversee the completion of all risk assessments and necessary family and physician communication for at- risk residentsOversee corporate and state compliance with incident reporting guidelinesMaintain or exceed budgeted occupancyOversee the development and implementation of the marketing planSustain good resident relations through daily visits; monitor resident and family moraleOversee monthly Resident Council MeetingsOversee Resident and Family Grievance ProcessOversee resident move-in process to ensure smooth transition for all new residents and their familiesOversee resident satisfaction survey program and call families to address any concerns noted or when a survey is not returnedEnsure enforcement of Resident Bill of RightsMake daily rounds to ensure that the building is clean and furniture is placed appropriatelyOversee the routine and preventative maintenance programsOversee Capital Improvement projects as neededOther duties as assignedBachelor’s degree with a minimum of 3 years’ experience working as an Executive DirectorMust hold current administrative license for the state in which the position is locatedDemonstrated success managing all aspects of senior community operationsStrong sales leadershipAbility to build relationships with community groups that will help grow censusStrong customer service skills with ability to problem solveAbility to lead a management team and promote staff developmentDemonstrated record of financial management proficiencyAbility to prioritize and manage multiple projects simultaneouslyThorough knowledge of state/federal regulationsTo ensure timely response to community emergencies on weekends or after hours, Executive Director must live within a thirty (30) mile radius of their assigned community.Ability to work flexible hours to include evenings and weekendsMust be able to lift, carry, and push up to 25lbsWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace.