Executive Director

Harmony Senior Services; Charleston (SC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401k & benefits

Training & career laddering

Work-life balance

Flexible scheduling

Job summary

Harmony Senior Services, LLC seeks an Executive Director responsible for the operation and management of the senior community in Charleston, SC. You will oversee all marketing, business, and financial functions aligned with company policies and laws.

The role requires leading a management team, ensuring staffing within budget, developing and implementing the budget, and driving resident satisfaction while maintaining occupancy and regulatory compliance.

Qualifications

• Bachelor’s degree with a minimum of 3 years’ experience as an Executive Director.
• Must hold current administrative license for the state in which the position is located.
• Demonstrated success managing all aspects of senior community operations.
• Strong sales leadership and ability to grow census.
• Ability to build relationships with community groups for census growth.
• Strong customer service skills with problem-solving ability.
• Lead a management team and promote staff development.
• Demonstrated financial management proficiency.
• Ability to prioritize and manage multiple projects.
• Thorough knowledge of state/federal regulations.
• Willingness to live within 30 miles of assigned community and work flexible hours.

Responsibilities

• Oversee hiring practices to ensure compliance with laws.
• Ensure staff is hired within budgetary guidelines.
• Participate in preparation of the community budget.
• Train department heads on budgeting and monitor budget adherence.
• Review monthly financials and prepare variance reports.
• Lead approval for contracts for services in the community.
• Achieve NOI targets and ensure regulatory compliance.
• Plan and manage survey processes and plans of correction.
• Oversee marketing plan and resident relations.
• Manage Resident Council and grievance processes.
• Oversee move-ins and resident satisfaction surveys.
• Maintain budgeted occupancy and oversee risk assessments.
• Oversee maintenance programs and capital projects.

Skills

Sales leadership

Relationship building

Customer service

Team leadership

Financial management

Project prioritization

Regulatory knowledge

Emergency responsiveness

Education

Bachelor’s degree

Job description

1925 Essex Farms Drive, Charleston, South Carolina 29414

Job Description

The Executive Director shall have full responsibility for the operation and management of the community and for all marketing, business, and financial functions of the community in accordance with the policies of the management company, the Owners, and Federal/State/Local laws and regulations.

• Oversee all hiring practices to ensure that the facility is in compliance with local, state and federal laws
• Ensure that staff is hired within budgetary guidelines
• Participate in preparation of the community budget
• Train all department heads on maintaining a budget and oversee budgetary compliance in each department, while also maintaining effective levels of care and primary resident day expense obligation.
• Review monthly financials with all department heads and prepare a variance report in keeping with company guidelines. Develop plans of correction as needed
• Lead approval process for all contracts for any services in the community
• Achievement of NOI.
• Comply with all local/state/federal regulations and stay aware of relevant changes and updates
• Plan for and manage the survey process and prepare all plans of correction
• Maintain good relations with Local/State regulatory agencies
• Oversee the completion of all risk assessments and necessary family and physician communication for at- risk residents
• Oversee corporate and state compliance with incident reporting guidelines
• Maintain or exceed budgeted occupancy
• Oversee the development and implementation of the marketing plan
• Sustain good resident relations through daily visits; monitor resident and family morale
• Oversee monthly Resident Council Meetings
• Oversee Resident and Family Grievance Process
• Oversee resident move-in process to ensure smooth transition for all new residents and their families
• Oversee resident satisfaction survey program and call families to address any concerns noted or when a survey is not returned
• Ensure enforcement of Resident Bill of Rights
• Make daily rounds to ensure that the building is clean and furniture is placed appropriately
• Oversee the routine and preventative maintenance programs
• Oversee Capital Improvement projects as needed
• Other duties as assigned

• Bachelor’s degree with a minimum of 3 years’ experience working as an Executive Director
• Must hold current administrative license for the state in which the position is located
• Demonstrated success managing all aspects of senior community operations
• Strong sales leadership
• Ability to build relationships with community groups that will help grow census
• Strong customer service skills with ability to problem solve
• Ability to lead a management team and promote staff development
• Demonstrated record of financial management proficiency
• Ability to prioritize and manage multiple projects simultaneously
• Thorough knowledge of state/federal regulations
• To ensure timely response to community emergencies on weekends or after hours, Executive Director must live within a thirty (30) mile radius of their assigned community.
• Ability to work flexible hours to include evenings and weekends
• Must be able to lift, carry, and push up to 25lbs

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace.

Why Harmony?

• 401k + Fulltime & Part-time Benefits Packages

• Training, Development & Career Laddering

• Great work-life balance

• Flexible Scheduling