Executive Director

HarborChase, LLC.; Naperville (IL); On-site; USD 90,000 - 130,000; Full time

Job summary

Harbor Retirement Associates, LLC seeks an Executive Director to lead an Assisted Living, Independent Living, Memory Care and/or Skilled Nursing community. You will drive resident care quality within budget and govern compliance with federal, state, and local rules while embodying CORE Values.

You will oversee operations, staffing, safety, marketing, and associate relations, ensuring top customer satisfaction and community occupancy targets in a leadership role.

Qualifications

• Bachelor’s Degree required.
• Current ECC/CORE or CRCF certification required.
• Minimum 2 years of supervision/management experience.
• Proficiency with Microsoft Office and Outlook.
• Strong leadership and communication abilities.
• Ability to manage budgets and understand finances.
• Knowledge of Federal and State laws for IL, AL, MC, SNF communities.
• Must be able to make independent decisions.
• Passion for working with and around senior citizens.

Responsibilities

• Develops resident relations programs and solicits feedback.
• Establishes relationships with department heads to ensure quality care.
• Oversees nursing services and daily rounds for quality care.
• Maintains safety compliance and regulatory rapport.
• Manages community budget and P&L monitoring.
• Leads recruitment, training, and coaching of associates.
• Oversees compensation and wage adjustments.
• Ensures confidentiality of resident information.
• Represents the residence to families and visitors.
• Supports occupancy targets and marketing of the residence.

Skills

Leadership experience

Microsoft Office

Communication skills

Budget management

Independent decision-making

Typing skills

Senior citizens passion

Laws knowledge IL/AL/SNF

Certification awareness

Education

Bachelor’s Degree

ECC/CORE/CRCF certification

Job description

Position Summary:

The Executive Director is totally responsible for the management of the Assisted Living, Independent Living, Memory Care community and/or Skilled Nursing Facility. Also, ensures high quality resident care services, within budgetary guidelines, while meeting or exceeding Harbor Retirement Associates, LLC, standards, and responsible for compliance with federal, state, local and HRA policies, procedures and regulations. The Executive Director is responsible to lead the community by example exhibiting the CORE Values through servant leadership.

Essential Functions:

Internal Community Relations:

• Develops and implements community resident relations programs; solicits feedback from residents, families, and others to maintain and/or improve community hospitality and services
• Establishes effective relationships with other community department heads to ensure high quality resident care while fostering an inter-departmental cooperation.
• Oversees and monitors nursing services (if applicable) to ensure high quality nursing delivery systems
• Monitor resident care on a daily basis; conduct daily rounds; implement quality assurance programs for all departments.
• Establish positive rapport with regulatory agencies; keep updated on changes in federal, state, and local regulations
• Oversee facility management of the community
• Directs community safety and loss prevention program; monitors adherence to safety rules and regulations and takes remedial action when necessary
• Contacts the resident's family when a change in services is needed. Leads and participates in a resident/family conference to review changes in services
• Ensures a high degree of customer satisfaction
• Assist in the development of the residence's budget
• Make final decision on resident move-ins and move-outs based on the well-being of the resident and in accordance with the residence policies and procedures

Financial:

• Plans and develops operating budget within HRA guidelines
• Regularly monitors department performance and regularly analyzes the community P&L status taking corrective action when necessary
• Is prepared for and attends monthly P&L teleconferences as scheduled
• Trains community management in pertinent cost control techniques
• Directs and monitors community inventory control systems ? Responsible for managing all contracted services

Marketing:

• Maintain a high level of occupancy

Associate Relations:

• Oversees the recruitment, selection, retention and termination of all community associates
• Ensures adequate and effective orientation and training of community job-specific duties
• Supervises and evaluates all community managers by providing ongoing coaching and timely feedback
• Ensures that all associates meet or exceed HRA's standards of appearance, sanitation and health standards
• Establishes positive associate relations programs, recognition programs and practices
• Oversees and manages the community compensation, recommending wage increases and adjustments when necessary
• Ensures that all staff maintains and protects the confidentiality of resident information at all times
• Provides an "open door" to associates and address any concerns and grievances within a timely manner and in accordance to company standards
• Ensures the appropriate handling of on-the-job injuries as reported by associates
• Provides leadership and direction in the marketing of the residence including developing relations with local referral sources Represents the residence to the community, family members, and visitors and develop positive relations with all customers
• The ability to work in a safe and alert manner
• The ability to take ownership for associate's safety and the safety of the residents
• Must disclose any medication that might impair associate's ability to perform the job safely or competently.

Non-Essential Functions:

• Encourages teamwork and promotes company philosophy
• Participates Life Enrichment activities when able
• Is prompt and able to perform the required duties of the position on a regular, predictable basis
• Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
• Becomes familiar and understands the steps for fire evacuation
• All associates are responsible for maintaining a safe and secure environment for all community residents

Requirements

Qualifications/Skills/Educational Requirements:

• Bachelor’s Degree
• Current s ECC and/or CORE Training certification as required and/or Community Residential Care Facility Administration (CRCF)
• Strong leadership skills with a minimum of two (2) years' experience in supervising and management
• One to two years
• Experience using Microsoft Office and Outlook software.
• Mid- level typing skills required
• Able to communicate effectively with all levels of management, associates, residents, family members, and outside contacts
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget
• Knowledge of current Federal and State laws pertaining to IL, AL, MC, SNF communities respectively
• Able to make independent decisions
• Must possess a passion to work with and around senior citizens

Background Screening Requirement

In all Florida Companies, this position requires a Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. For more information regarding the Clearinghouse, disqualifying offenses, and exemption procedures, please visit: https://info.flclearinghouse.com