Resident Care Specialist

Discovery Senior Living - Arvum; Des Moines (IA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with employer match

Paid time off and holidays

Professional development

Job summary

Discovery Senior Living - Arvum in Des Moines, IA, seeks a Resident Care Specialist to oversee the Resident Care Department's operations and support the DHW role. This corporate position may assist with recruiting and training Directors of Health and Wellness and provide regional oversight of Resident Care Departments.

The role emphasizes compliance, risk management, and ensuring high-quality care, with potential involvement in interviews for DHWs and collaboration with community staff.

Qualifications

• Multistate Compact Licensure as a Registered Nurse Required.
• Regulatory compliance knowledge in all states of responsibility.

Responsibilities

• Oversee adherence to policies reflecting corporate and regulatory standards.
• Monitor and resolve resident rights and grievances.
• Support surveys and corrective action plans to minimize liability and risk.
• Provide training on survey processes, risk management and performance improvement.
• Assist in interviewing and selecting Directors of Health and Wellness.
• Maintain knowledge of state regulations and monitor regulatory changes.
• Champion company culture and collaborate with outside vendors as needed.

Skills

Computer literacy

Job description

Resident Care Specialist

The Resident Care Specialist is a corporate role assigned to supplement a community Director of Health and Wellness (DHW) or assume the role if the position is vacant. The position is responsible for the overall operation of a Community’s Resident Care Department and for meeting or exceeding its clinical, regulatory, and financial expectations. This position may be assigned to assist with the recruiting and training of Directors of Health and Wellness. The Resident Care Specialist may be assigned to work on corporate projects periodically and provide Regional oversight of Resident Care Departments.

Responsibilities

• Monitors the implementation of current policies and procedures, which reflect adherence to corporate and external regulatory guidelines. Reviews new regulatory directives and implements changes as needed.
• Evaluates and improves compliance with resident rights policies and works to resolve resident grievances.
• Conducts compliance surveys at communities. Assists in coordinating action plans to minimize liability and risks as a result of compliance surveys.
• Participates in State and Federal surveys and compliance investigations.
• Supports and reviews plan of correction progress.
• Reviews and develops performance indicators and survey data to identify trends.
• Provides in-service training and orientation to community staff regarding survey process, risk management, corporate compliance, performance improvement, etc.
• Assists Regional Director with auditing level of care assessments for accuracy and compliance.
• Participates in the interview and selection process for community DHWs.
• Assists community to maintain knowledge of state regulations and monitors proposed changes to regulations.
• Always champions the company culture.
• Reviews and facilitates partnership with outside vendors as needed.
• Assists with education and is responsible for clinical expertise of the DHW role.
• Must be computer literate, excellent working knowledge of all pertinent software.
• Is responsible for timely information reporting.
• Must stay in compliance with all state, federal, and government agencies.
• Demonstrates respect and compassion in every interaction.
• Conducts oneself with the highest degree of honesty and integrity in every interaction.
• Demonstrates a passion for caring as evidenced by interaction with co-workers, residents, families, and visitors.
• May be requested to serve as temporary Interim Director of Health and Wellness.

Supervisory Responsibilities

• Provides supervision, support and guidance to community administrators and Director of Health and Wellness staff and others as assigned to assure delivery of consistently high-quality care to residents. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Qualifications

• Multistate Compact Licensure as a Registered Nurse Required.
• Maintains knowledge of regulatory compliance in all states of responsibility.
• Current experience in assisted living required.
• Five (5) to Ten (10) years’ nursing experience.
• Licensed Registered Nurse in good standing.
• Three (3) to Five (5) year nursing management experience.
• Recent/current experience as Director of Wellness, Director of Clinical or Director of Nursing in Assisted Living required.

Benefits

For eligible employees, we offer a comprehensive benefits package that includes competitive pay with early access to earned wages, flexible scheduling, health, dental, vision, life, and disability insurance, paid time off and holidays, a 401(k) with employer match, paid training and growth opportunities, uniforms (where applicable), and additional perks such as an Employee Assistance Program (EAP), volunteer time off, and wellness-related benefits.

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. EOE D/V

Note to Applicants

This job description outlines the general nature and level of responsibilities for this role and is not an exhaustive list of all duties. Qualified individuals with disabilities, as defined by the ADA, must be able to perform the essential job functions with or without reasonable accommodation, as determined on a case-by-case basis.

Regulatory Compliance & Background Screening

Discovery Senior Living complies with all applicable federal, state, and local employment laws and regulatory requirements governing hiring practices, background screening, and workforce eligibility. Employment may be contingent upon successful completion of state-mandated and/or federally required background screenings, which may include criminal history checks, fingerprint-based screening, Level 2 background screening, registry verification, and other screenings required for healthcare and senior living roles with direct or indirect resident access.

Certain positions may be subject to additional requirements under federal programs, including CMS, Medicare, and Medicaid regulations, as well as state-specific licensing or regulatory agencies. Screening requirements vary by role and jurisdiction, and candidates must meet all applicable standards as a condition of employment. These measures support regulatory compliance and help maintain a safe, secure environment for residents, families, and team members.

Employment in Florida is contingent upon completion of a Level 2 background screening in accordance with Florida AHCA requirements. Applicants will be required to complete fingerprinting and background screening through the AHCA Clearinghouse. For more information, please visit: https://info.flclearinghouse.com