Executive Director

Trustwell Living, LLC; Klamath Falls (OR); On-site; USD 65,000 - 85,000; Full time

Job summary

Trustwell Living, LLC in Oregon seeks an experienced administrator to oversee daily community operations and ensure compliance with laws, policies, and procedures. You will supervise Resident Services, Employee Partner administration, and Sales/Marketing to support occupancy.

The role reports to the Regional Director of Operations and requires strong leadership, communication, and the ability to manage finances and safety standards with professionalism toward residents and staff.

Qualifications

• Effective supervisory skills.
• Ability to communicate and work with all levels of the company’s Employee Partners effectively.
• Ability to recognize and communicate problems appropriately.
• Ability to relate to the public, Residents, families, Employee Partners, and other professionals appropriately.
• Ability to maintain accurate records and provide information as requested and required.
• Ability to communicate proficiently in English, verbally and in writing.
• Ability to work flexible hours to meet requirements of the job and be on call.
• CPR certified.
• Ability to teach/train others effectively.

Responsibilities

• Responsible for day-to-day operations of the community.
• Oversees Resident Services, Employee Partner administration, and Sales/Marketing.
• Coordinates and ensures Resident care policies are followed and that residents are assessed and served promptly.
• Manages wages/benefits for staff, maintains records, and ensures payroll accuracy.
• Ensures compliance with OSHA, HIPAA, and state regulations while promoting the company's mission.

Skills

Supervisory skills

Communication

Problem solving

Public relations

Record keeping

English proficiency

Flexible hours

CPR certification

Train/teach others

Education

High school diploma

College credits or degree preferred

Job description

Responsible for day-to-day operations of the community. Assures compliance with all laws, rules, regulations, policies, and procedures. Oversight of property management, Employee Partner administration, and provision of Resident Services. Promotes the company’s mission and philosophy.

REPORTS TO:

REGIONAL DIRECTOR OF OPERATIONS

Position Responsibilities

• Resident Services
  • Assures implementation of policies and procedures relating to Resident care.
  • Supervises and assists in provision of all Resident services, including the coordination of those provided by independently contracted ancillary health care providers as requested by Residents and families.
  • Conducts assessments, negotiates service plans, develops service schedules, and updates service information as indicates by Resident need.
  • Ensures that Residents are appropriately assessed on a timely basis and charged in accordance with that assessment.
  • Assists Residents to participate in self-governance activity through Resident council and committee meetings.
  • Acts as an advocate for Residents and maintains communication with designated agents as requested and required.
  • Assures quality of Resident services.
  • Assures a high degree of customer satisfaction at residence. Promptly investigates complaints and reports findings and appropriate recommendation to the President of SSL Management Company. Ensures follow-up communication occurs to complainant and that substantiated complaints are resolved to reasonable satisfaction of complainant.
  • Ensures compliance with all rules and regulations related to Resident care (i.e., HIPAA, State Regulations and OSHA, etc.).
  • Maintains a professional demeanor with all Residents and their loved ones.
• Employee Partner Administration
  • Recruits, interviews, hires, supervises, evaluates, and disciplines community Employee Partners.
  • Assures the availability of qualified, appropriately trained community Employee Partners.
  • Supervises and assists in orientation and training of community Employee Partners.
  • Coordinates and assists in administration of wages/benefits for community Employee Partners, assures accuracy of Employee Partner records and approves payment for work performed.
  • Assures Employee Partners’ adherence to all policies and procedures, all work, safety, and administrative rules.
  • Ensures compliance with all rules and regulations related to Employee Partners (i.e., OSHA, Wage & Hours, FMLA, etc.).
  • Promotes the company’s mission and philosophy.
  • Maintains a professional demeanor with all Employee Partners.
• Sales/Marketing
  • Develops and implements sales/marketing plans with President of SSL Management Company and Sales Team to accomplish occupancy targets.
  • Develops and maintains a favorable public image; participates in community organizations for the promotion of the community and SSL.
  • Provides external marketing efforts on a weekly basis.
  • Meets sales/marketing goals or adjusts sales plans accordingly to accomplish occupancy targets.
• Property Management
  • Coordinates community, Resident units, common areas, and adjacent grounds with Maintenance Director.
• Financial Responsibility
  • Operates with resources provided, assures income and expenses are controlled using annual budget projections.
  • Assures all financial records are properly maintained.
  • Participates in the development of an annual budget.
  • Assures that Resident invoices are delivered, and the residence’s accounts receivables are collected on a timely, consistent basis.
• Administrative Responsibility
  • Administrates, coordinates, and directs all activities in accordance with policies and procedures.
  • Assures safety and security of community’s contents and inhabitants (Residents, Employee Partners, and visitors).
  • Assures proper use of equipment/supplies.
  • Maintains and provides all data as requested, required.
  • Will be on call; arranges appropriate coverage when absent from community or unavailable to respond to emergencies.
  • Performs other duties as assigned or required.
  • Assures that adverse findings by company Quality reviews or state surveyors are promptly corrected and remain in compliance.

Employment Requirements

• Effective supervisory skills.
• Ability to communicate and work with all levels of the company’s Employee Partners effectively.
• Ability to recognize and communicate problems appropriately.
• Ability to relate to the public, Residents, families, Employee Partners, and other professionals appropriately.
• Ability to maintain accurate records and provide information as requested and required.
• Ability to communicate proficiently in English, verbally and in writing.
• Ability to work flexible hours to meet requirements of the job and be on call.
• Ability to lift up to 50 pounds, 30 pounds regularly.
• Maintains car in good working order, current driver’s license in good standing and auto insurance meeting company minimums is current.
• CPR certified.
• Ability to teach/train others effectively.

Training And Experience
Experience in managing a program or community for older adults preferred. One year of supervisory experience required. Knowledge of an interest in working with older adults required. Holds a current CPR Certificate or can obtain a CPR Certificate within 90 days of being hired.

Education
High school diploma required. College credits or degree preferred or sufficient education to satisfy state experience requirement. Maintain CPR/First Aid Certification. Attendance at mandatory in-service training. Meet continuing education requirements on job classification and position.